Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Lisa Oubre

Snellville,GA

Summary

With 14 years of exceptional customer service and retail sales management experience, I have honed my skills through on-the-job training and a strong drive to achieve. Leading small teams to surpass corporate sales goals has been a consistent success throughout my career. Building strong relationships with colleagues and customers is a natural strength, as I am known for my approachable yet firm work ethic.

Overview

9
9
years of professional experience

Work History

Customer Service Advocate

United Healthcare Group
09.2023 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Claims examiner, Authorization Reviewer reach out providers for member. Educate members on benefits available. Tech support help with member with navigation on company website. Search providers in-out of network providers for the member. Update and modify email, or telephone number.

Senior Consumer Loan Specialist

Republic Finance
08.2022 - Current
  • Handle inbound & Out bound calls
  • Review accounts that are 30-90 Days delinquent collect and bring account current.Review credit reports for loan approval
  • Submit application into the system for approval on additional funds for vacation or paying bills
  • Collect on payments using the payment system ASL
  • Submit support tickets using the service now system
  • Effectively communicate with customers while closing loans
  • Folder organization and filing loan documents
  • Offering deferment or loan modification offers based on customers loan delinquency.

Trainer

US Auto Sales
12.2020 - 07.2022
  • I'm responsible for all new hires training for the collections Representative, I train the agents on how to collect handle difficult situations on the phone effectively, I also review compliance information with new agents to ensure we are following FDCPA regulations.I'm also responsible for new agents learning all the new systems they will use while help customers from are payment system,the actual system where are customers information is housed, compliant tracking system, train agents how to use are third party companies database.All while training anywhere from 3-10 new hires for two weeks
  • I'm also responsible for new agents grasping the information by administrating a final exam after the two weeks training.

Tier 2 Customer Service Representative

Kaiser Permanente
10.2019 - 12.2021
  • Handle incoming calls, provide customer service experience, Medicaid, Medicare Trained, Claims, Referral trained, premium bills, Service billed trained
  • Also able to trouble shoot members Computer issues.

Team Lead

Walgreens
08.2018 - 12.2018
  • Effectively lead a team of 4 employees and use effective motivational techniques to produce organization and high sales
  • Models and delivers a distinctive and delightful customer experience
  • Create in-store visual marketing materials to increase product awareness
  • Provides direct leadership by opening and closing store safely, cash handling, and ensuring the floor and stock room are ready for the business day.

Driver License Clerk

Department of Motor Vehicle
10.2017 - 07.2018
  • Reviewed documents and submitted for proof of identification and lawful presence by the applicant
  • Collected and accounted for money received for all documents issued (This included maintaining a cash drawer, counting cash, and balancing receipts)
  • Assessed authenticity of documentation by comparing applicant's statements with available data, utilizing multiple computer systems.

Team Lead

TJMAXX
07.2017 - 10.2017
  • Maintained a safe and productive shopping and working environment
  • Tracked performance data for entire store and made necessary adjustments to drive productivity and efficiency
  • Supported roughly 10 team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards
  • Exceeded sales goals, built store traffic, and promoted campaigns and contests to drive brand awareness and lasting customer relationships.

Assistant Manager

Acceptance Now
07.2015 - 05.2017
  • Provided premier customer service to all clientele to ensure all their needs have been addressed in a timely manner
  • Worked as a competitive member of the partnership store (HHGregg) and Networked with store personnel to gain referrals for rental process
  • Educated referred customers on price options, features, and benefits of lease agreement
  • Reviewed expired accounts and communicated with customers to promote timely payments
  • Maintained accurate records of past due account activity.

Education

High School Diploma -

South Gwinnett High School

Skills

  • Training (2 years)
  • Inventory
  • Cash Handling (10 years)
  • Retail sales (6 years)
  • Microsoft Office
  • Problem solving (8 years)
  • Organizational Skills
  • Marketing
  • Management
  • Retail Management
  • Recruiting
  • Sales Management
  • Human Resources
  • Employee Orientation
  • Human Resources Management
  • Interviewing
  • ServiceNow
  • Credit Analysis

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Advocate

United Healthcare Group
09.2023 - Current

Senior Consumer Loan Specialist

Republic Finance
08.2022 - Current

Trainer

US Auto Sales
12.2020 - 07.2022

Tier 2 Customer Service Representative

Kaiser Permanente
10.2019 - 12.2021

Team Lead

Walgreens
08.2018 - 12.2018

Driver License Clerk

Department of Motor Vehicle
10.2017 - 07.2018

Team Lead

TJMAXX
07.2017 - 10.2017

Assistant Manager

Acceptance Now
07.2015 - 05.2017

High School Diploma -

South Gwinnett High School

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Lisa Oubre