Summary
Proficient in all administrative duties. Please see examples for detailed information.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Prosper Retirement Partners
04.2021 - 02.2024
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Coordinated with design and media teams to develop high-quality creative assets.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Spearheaded the creation of detailed user guides for enhanced usability of newly launched products.
- Led cross-functional teams to deliver high-quality products on time and within budget constraints.
- Spearheaded collaborative efforts to bring products to market.
- Liaised with clients to better understand business needs and current market landscape.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Coordinated design meetings and decisions with internal departments and teams.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Enhanced user experience, resulting in increased customer satisfaction and retention rates.
- Maintained positive vendor relations to build strong partnerships.
Veterinarian Assistant
A Peaceful Passage
06.2019 - 04.2022
- Ensured accurate record-keeping by updating patient files with pertinent medical information and treatment plans.
- Administered prescribed medications and treatments, ensuring accurate dosages and timely application for optimal patient outcomes.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Provided pet owners with excellent customer service and compassionate care for animals.
- Educated pet owners on proper care techniques, fostering strong relationships between clients and their pets.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Kept detailed records of animal treatments and medications.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
- Provided customer support to clients, answering questions and addressing concerns.
- Reduced wait times for appointments by efficiently scheduling patients and managing the appointment calendar.
- Enhanced client satisfaction through timely responses to inquiries and maintaining clear communication with pet owners.
- Collaborated with veterinary team members to create an effective workflow that maximized productivity while prioritizing patient care needs.
- Answered owner animal health questions and advised on best care practices.
- Maintained inventory levels of medications and supplies, ensuring seamless clinic operations.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
Veterinary Receptionist
Columbine Animal Hospital
03.2015 - 06.2019
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Cultivated strong relationships with local pet-related businesses to enhance referral networks for the clinic.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Helped patients complete necessary medical forms and documentation.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Prepared and processed patient referrals and transfer requests.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Received and routed laboratory results to correct clinical staff members.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered owner animal health questions and advised on best care practices.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Completed patient referrals to other medical specialists.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Coordinated special events such as vaccination clinics or educational seminars, promoting community engagement with the veterinary practice.
- Conducted patient intake interviews, recording and documenting relevant information.
- Answered phone calls and messages for 5-physician Animal medical facility, scheduling appointments, and handling patient inquiries.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Demonstrated commitment to ongoing professional development by attending relevant training sessions and seminars, staying current on industry best practices.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Maintained current and accurate medical records for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Transcribed phone messages and relayed to appropriate personnel.
- Invoiced patients accurately in line with charging guidelines.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized paperwork such as charts and reports for office and patient needs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed strong communication and organizational skills through working on group projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
Education
Bachelor of Arts - Business Administration And Management
06.1986
Skills
- Employee timesheet processing
- Invoice Processing
- Workflow Optimization
- Meeting participation
Timeline
Administrative Assistant - Prosper Retirement Partners
04.2021 - 02.2024
Veterinarian Assistant - A Peaceful Passage
06.2019 - 04.2022
Veterinary Receptionist - Columbine Animal Hospital
03.2015 - 06.2019
University of Northern Colorado - Bachelor of Arts, Business Administration And Management