Lisa Ozuna
Fresno,TX
Summary
Entrepreneur with over 20 years of experience in business management and operational planning within the cleaning industry. Proven track record in revenue generation and team leadership. Committed to leveraging extensive industry knowledge to tackle new challenges and drive business success.
Overview
26
26
years of professional experience
Work History
Entrepreneur
Two Girls and A Broom
09.2003 - Current
- Coordinated day-to-day operational tasks.
- Fostered and upheld strong connections with clients, generating repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Built strong brand recognition and customer loyalty by delivering high-quality services consistently over time.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Determined business plan, mission statement, and vision.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Administrative Assistant
M.D Anderson Cancer Center
05.1999 - 09.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Education
No Degree - Business Administration
Texas Southern University
No Degree - Business Administration
Houston Community College
HoustonSkills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Inventory management
- Administrative support
- Calendar management
- Deadline oriented
- Time management
- Payroll administration and timekeeping
- Appointment scheduling
- Strong problem solver
- Staff training/development
Timeline
Entrepreneur
Two Girls and A Broom
09.2003 - Current
Administrative Assistant
M.D Anderson Cancer Center
05.1999 - 09.2005
No Degree - Business Administration
Texas Southern University
No Degree - Business Administration
Houston Community College