Lisa Pagel
Twin Falls,ID
Summary
Dynamic professional with a proven track record at NAPA Auto Parts, excelling in customer service and problem-solving. Recognized for enhancing client satisfaction through effective communication and creative solutions. Skilled in inventory management and time management, consistently delivering results in fast-paced environments while maintaining calm under pressure.
Overview
20
20
years of professional experience
Work History
Napa Auto Parts
NAPA Auto Parts
Twin Falls , ID
04.2023 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Presented order bills and collected payments for deliveries.
- Recognized by management for providing exceptional customer service.
Personal Support Worker
Dept of Health & Human Services
Clatskanie, OR
04.2005 - 02.2022
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Transported patients to medical, dental and personal care appointments.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Drove clients to doctors' appointments and social outings.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Maintained detailed records of services performed on clients.
- Responded promptly to emergency situations involving clients' safety or well-being.
- Recorded client status progress and challenges in logbooks and reports.
Shop Owner
Sandy Shipping Center
Sandy , OR
02.2009 - 08.2015
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Associate of Science - Law Enforcement
Chemeketa Community College
Salem, OR06-1986
Skills
- Customer service
- Problem solving
- Inventory management
- Time management
- Data entry
- Equipment operation
- Task prioritization
- Clerical support
- Recordkeeping
- Calm under pressure
- Client transport
- Verbal communication
References
References available upon request.
Timeline
Napa Auto Parts
NAPA Auto Parts
04.2023 - Current
Shop Owner
Sandy Shipping Center
02.2009 - 08.2015
Personal Support Worker
Dept of Health & Human Services
04.2005 - 02.2022
Associate of Science - Law Enforcement
Chemeketa Community College