Summary
Overview
Work History
Education
Skills
Other Work Experience
Timeline
StoreManager

Lisa Palmer

Attapulgus,GA

Summary

Accomplished leader with a proven track record at Dollar General, adept in customer relations and cash management. Excelled in enhancing store operations and customer satisfaction, mentoring staff, and implementing effective merchandising strategies. Showcased a blend of strong communication skills and meticulous financial oversight, significantly improving store performance.

Overview

4
4
years of professional experience

Work History

Store Manager

Dollar General
10.2023 - 09.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Store Manager

Dollar General
10.2020 - 10.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Education

Associate of Applied Science -

Southwest Georgia Technical College
Thomasville, GA

Skills

    Customer Service

    Customer Relations

    Recruitment and hiring

    Store Merchandising

    Cash Management

    Shift Scheduling

    Store Opening and Closing

    Friendly and Positive

    Supply Ordering

    Accurate Cash Handling

    Product Merchandising

    Payroll Management

Other Work Experience

Housekeeper

  • Weekly/Biweekly residential cleaning
  • As needed cleaning of rental properties
  • Move out deep cleaning


Lawn Service

  • Residential lawn maintenance to include mowing, weeding, planting flowers


Cashier

  • Worked as cashier for busy convenience store
  • Completed cash transactions for gas, lottery, and food
  • Cooked in deli


Food Service

  • Cooked for small cafe
  • Purchased food and supplies
  • Paid vendors and utilities
  • Maintained health department standards for food service
  • Cleaned and sanitized all work surfaces and eating areas
  • Planned and printed menu
  • Completed bank deposits

Timeline

Store Manager

Dollar General
10.2023 - 09.2024

Assistant Store Manager

Dollar General
10.2020 - 10.2023

Associate of Applied Science -

Southwest Georgia Technical College

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Lisa Palmer