Lisa Pannbacker
Gifford
Summary
Compassionate Child Development Supervisor recognized for high productivity and efficiency in task completion. Skilled in developmental assessments, early childhood education strategies, and family engagement practices. Excel in communication, empathy, and leadership, ensuring successful collaboration with families and team members to support child development goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Child Development Supervisor
University of Illinois, Urbana-Champaign
Urbana
03.2017 - Current
- Served as a liaison between parents and guardians, teachers, administrators and community partners.
- Maintained current understanding of applicable laws and kept facility in compliance with requirements.
- Trained, managed and motivated employees to promote professional skill development.
- Stayed current on guidelines to maintain compliant program operations.
- Organized special events, such as parent workshops and field trips, fostering community engagement in early childhood education.
- Managed program paperwork and child records to comply with state requirements.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Served as a mentor for new staff members, sharing expertise in child development practices to support their success in the role.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
Temporary Office Support
Child Care Resource Services
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Pflugmacher Farms
01.2000 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
Child Development Associate
Child Development Lab School
05.2006 - 03.2017
- Prepared children for success in classroom settings through encouragement and exploration of learning activities.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Conducted child health, sensory and behavioral screenings and prepared observation results.
- Observed children to recognize and maintain strong awareness of developmental progress.
- Used data entry to compile, maintain and file all records and documents.
- Engaged children in meaningful conversations about their experiences, strengthening critical thinking skills.
- Established positive relationships with students and families.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Education
Child Development Associate Credential
Skills
- Employee training
- Regulatory compliance
- Child development
- Team building
- Behavior management
- Communication skills
Critical thinking
Active listening
Data entry
Microsoft outlook
Follow-up skills
Data collection
Clerical support
Assertiveness
Report preparation
References
Brooke, Apland-Office Manager . Microbiology U of I
Lori D. Pflugmacher-Admin Oper Mngr . U of I system Office . Vice President Econ Dev and Innov
Meghan Redeker- Assoc Dir Child Development Lab School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteAccomplishments
*Organized shared developmental materials for staff the have trouble-free access.
*Created and organized the CDL Library for staff and children to have access to reading materials.
*Supervised coarse work students working in the classroom.
*During the absence of Head teacher I assume the role of that position. Duties that where added to the job description of Supervisor included but not limited to advise and grade college level students taking course work. Implemented and organized field trips, guided lower level staff members in navigating operating a classroom.
Certification
*Child Development Associate Credential
Timeline
Temporary Office Support
Child Care Resource Services
04.2025 - Current
Child Development Supervisor
University of Illinois, Urbana-Champaign
03.2017 - Current
Child Development Associate
Child Development Lab School
05.2006 - 03.2017
Customer Service Representative
Pflugmacher Farms
01.2000 - Current
Child Development Associate Credential
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