Lisa Pannbacker
Gifford
Summary
Compassionate Child Development Supervisor recognized for high productivity and efficiency in task completion. Skilled in developmental assessments, early childhood education strategies, and family engagement practices. i excel in communication, empathy, and leadership, ensuring successful collaboration with families and team members to support child development goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Child Development Supervisor
University of Illinois, Urbana-Champaign
Urbana
03.2017 - Current
- Serve as a liaison between parents and guardians, teachers, administrators and community partners while implementing program needs, classroom objectives and enhance developmental goals for the children.
- Maintain current understanding of applicable laws and keep facility in compliance with requirements.
- Train, manage and motivate employees to promote professional skill development.
- Stay current on guidelines to maintain compliant program operations.
- Organize special events, such as parent workshops and field trips, fostering community engagement in early childhood education.
- Manage program paperwork and child records to comply with state requirements.
- Oversee safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Serve as a mentor for new staff members, sharing expertise in child development practices to support their success in the role. Provide program knowledge in assisting new staff member in gathering and reporting child development for use in written reports.
- Monitor and observe child progress, interactions and behavior and reported findings to parents.
- Manage and supervise course work college level students during their assigned projects within the classroom. Provide constructive feedback during meetings with those students
- Collaboration with various departments across the campus and community for research and classroom projects.
- Provide leadership to staff while implementing special projects. Prepare budget proposal to ensure that materials can be purchase for a successful outcome of those projects.
- Led team meetings to foster collaboration among staff members, gather and distribute educational materials promoting professional growth and improved instruction techniques.
- Provide management reports, data and information for administration objectives and goals.
- Act as a point of contact with several university departments to facilitate program and special projects in the classroom.
- Initiate long-range planning goals for optimal program success.
Customer Service Representative
Pflugmacher Farms
01.2000 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
Child Development Associate
Child Development Lab School
05.2006 - 03.2017
- Prepared children for success in classroom settings through encouragement and exploration of learning activities.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Conducted child health, sensory and behavioral screenings and prepared observation results.
- Observed children to recognize and maintain strong awareness of developmental progress.
- Used data entry to compile, maintain and file all records and documents.
- Engaged children in meaningful conversations about their experiences, strengthening critical thinking skills.
- Established positive relationships with students and families.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Head Start Teacher
Champaign, County Head Start
08.2000 - 05.2006
- Participated in ongoing professional development to stay up-to-date on best practices in early childhood education.
- Improved classroom management through the use of positive reinforcement strategies and clear expectations.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom.
- Developed strong relationships with students, fostering a supportive and nurturing learning environment that encouraged academic success.
- Established positive relationships with students and families.
- Served as a mentor for new teachers, providing guidance and support throughout their first year of teaching at Head Start.
- Participated in Home visits.
- Worked with agencies providing assistance to low income children and their families
- Helped new preschool children get used to classes by giving one-on-one support.
- Supported students in developing self-esteem and self-confidence.
- Created safe and nurturing learning environment for preschoolers.
Education
Child Development Associate Credential
High School Diploma -
Armstrong Township High School
Armstrong, IL 08.1978 - 05.1982
Skills
- Employee training
- Regulatory compliance
- Child development
- Team building
- Behavior management
- Communication skills
Critical thinking
Active listening
Data entry
Microsoft outlook
Follow-up skills
Data collection
Clerical support
Assertiveness
Report preparation
References
Brooke, Apland-Office Manager . Microbiology U of I
Lori D. Pflugmacher-Admin Oper Mngr . U of I system Office . Vice President Econ Dev and Innov
Meghan Redeker- Assoc Dir Child Development Lab School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteAccomplishments
*Organized shared developmental materials for staff the have trouble-free access.
*Created and organized the CDL Library for staff and children to have access to reading materials.
Certification
*Child Development Associate Credential
Timeline
Child Development Supervisor
University of Illinois, Urbana-Champaign
03.2017 - Current
Child Development Associate
Child Development Lab School
05.2006 - 03.2017
Head Start Teacher
Champaign, County Head Start
08.2000 - 05.2006
Customer Service Representative
Pflugmacher Farms
01.2000 - Current
High School Diploma -
Armstrong Township High School
08.1978 - 05.1982
Child Development Associate Credential
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