Vision Center Manager
Walmart
Amherst, NH
07/06/98 - 02/07/24
- Collaborated with vendors on purchasing equipment and supplies necessary for efficient functioning of the vision center.
- Monitored budgeting activities within the vision center to maintain fiscal responsibility.
- Supervised and trained a team of opticians in providing quality eye care services to patients.
- Implemented new policies and procedures to improve operational efficiency in the vision center.
- Coordinated with ophthalmologists to ensure seamless patient experience from referral through treatment completion.
- Developed marketing campaigns to increase patient volume and revenue growth.
- Managed daily operations of the vision center, including staff scheduling, customer service, and inventory control.
- Conducted weekly meetings with staff to discuss performance goals, objectives, and challenges.
- Analyzed optical data and generated reports for management review.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training and teambuilding activities.