Ca'Mirra Jones
Arlington,TX
Summary
Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills
Overview
11
11
years of professional experience
Work History
Auto Bodily Injury Claims Specialist
Crawford & Company
09.2021 - 11.2023
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Conducted full claim investigations and reported updates and legal actions.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
QA Analyst
GM Financial
04.2015 - 12.2021
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
- Participated in departmental meetings to establish short- and long-term strategy.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Customer Service Representative
State Farm
02.2013 - 03.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Computer Information Systems
University of Louisiana At Monroe
Monroe, LA12.2005
High School Diploma -
Reuben McCall High School
Tallulah, LA05.2001
Skills
- Team Building
- Strong Communication and Interpersonal Skills
- Automobile Claims Specialist
- Negotiation Skills
Timeline
Auto Bodily Injury Claims Specialist
Crawford & Company
09.2021 - 11.2023
QA Analyst
GM Financial
04.2015 - 12.2021
Customer Service Representative
State Farm
02.2013 - 03.2015
Bachelor of Science - Computer Information Systems
University of Louisiana At Monroe
High School Diploma -
Reuben McCall High School
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