Lisa Parker
Woodstock,GA
Summary
Dynamic and detail-oriented professional with proven organization and time management skills, honed at Woodstock Center for Nursing and Healing and other local businesses. Adept at enhancing customer relations and ensuring confidentiality, I excel in data entry and resolving client issues, consistently fostering a welcoming environment and improving service efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
Woodstock Center for Nursing and Healing
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Helped maintain office security by monitoring visitor access and issuing badges.
Concierge
Brickmont Assisted Living Community
01.2024 - 01.2025
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
Administrative Assistant
CaraVita Home Care
09.2014 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Bachelor of Science - Business Education
University of Georgia
Athens, GA06-1991
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
Accomplishments
Habitat for Humanity
World Wildlife Foundation
Best Friends Society
Frequent Blood Donor
Certification
Certified Nursing Assistant
Former Co-President of a Panhandle Sports Club
Former Secretary for an Empowerment Group
Graduated the Forsyth County Citizens' Law Enforcement Academy
Timeline
Receptionist
Woodstock Center for Nursing and Healing
01.2025 - Current
Concierge
Brickmont Assisted Living Community
01.2024 - 01.2025
Administrative Assistant
CaraVita Home Care
09.2014 - 01.2024
Bachelor of Science - Business Education
University of Georgia
Most Improved Bowler
My no-tap game score was 199!
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