Hi, I’m
Lisa Parr
Customer Service Professional
Sparks,NV
Summary
Customer-centered professional successful at working with different personalities and thrives on delivering top notch service. Successful career history comprising more than 32 years being a high performing team player. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Superb organizational and event planning talents. Self-confident and consistently willing to learn and try out new ideas.
Overview
34
years of professional experience
Work History
Walmart
O/N TA Stocker
02.2023 - Current
Job overview
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Maintained store assets with effective loss prevention strategies.
- Consistently lifted materials weighing as much as 50 pounds
Kohls Department Store
Sales Associate
04.2023 - 07.2023
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Kitsap Regional Library
Library Associate
01.2006 - 03.2023
Job overview
- Took charge of the branch in the supervisor’s absence, handling branch operations, incident reports, staff, public and/or volunteer affairs, facility issues, and evacuation and emergency procedures with administrative support on standby if needed.
- Branch Safety Representative responsible for reiterating safety protocols and regulations in workplace to prevent potential hazards and operational delays. Facilitate training and programs for employees and inform them of any communications related to their safety and wellbeing.
- Assist in branch opening and closing to assure library facilities are secure and equipment is in operating order.
- Worked alongside supervisors in conducting employee interviews.
- Contributed to planning and organizing staff schedules and workflows, and offered feedback and recommendations on existing or new procedures.
- Provided training and instruction on Polaris, Point of Sale, and Caselle Time Keeping software to Poulsbo branch employees.
- Collaborate with other departments to find and fix challenging problems that occur at the branch level.
- Managed and supervised volunteers at Poulsbo Branch. Conducted interviews, orientations, trainings, and coordination of tasks.
- Spearheaded the Shipment Crate Ergonomics Project and established Lift Truck procedures as part of Poulsbo’s regular workflow.
- Managed and completed money transmittals for the branch in accordance with company policies and procedures.
- Answered patron questions in-person or by phone regarding library services and resources
- Handled check-in and check-out process of library books and materials at circulation desk
- Processed library card applications and maintained patron records with accurate contact information
- Set up computer and digital device access, providing assistance with use and operation
- Organizes curbside reservations and pick up.
- Developed library displays and implemented innovative outreach activities for improved community engagement
- Conducted library tours and orientations, familiarizing patrons with library's resources and services
- Participates in continuing education through library provided training, reading, and workshops.
Scott's Tree Service, Inc
Vice President/Office Manager
01.1990 - 01.2010
Job overview
- Co-owner of Scott's Tree Service for over 20 years
- Oversaw day-to-day operations and assumed all duties necessary to keep family and business running smoothly
- Efficiently managed and coordinated day to day operations of 12-employee organization
- Supervised office support staff, provided training, and encouragement
- Organized events staff would enjoy to celebrating reaching company goals and individual accomplishments
- Planned quarterly parties and outing to celebrate milestones and achievements of employees and successes of company
- Created exciting and entertaining displays using print, videos, and demonstration for biannual Home Shows to entice new customers
- Cheerfully contacted clients regarding crews work to ensure customer satisfaction
- Prepared and compiled all payroll information, tax reports, account receivables and account payables
- Generated original jobs reports: following job progress, equipment and tool usage to reduce tool wastage and inform everyone of job completion level.
- Controlled expenses and prepare expense reports
- Assisted with preparation and tracking of annual budget
- Provided training for employees, though National Arborist Association
- Monitored and evaluated employee's performance for annual reviews.
USPS
Rural Carrier Associate
01.2005 - 01.2007
Job overview
- Sort mail for delivery, arranging it in delivery sequence
- Decipher addresses and names from frequently illegible writing on envelopes and address labels
- Kept mail truck clean, organized and in good running order
- Performed Pre trip and post trip inspections
- Recorded vehicle maintenance information and reported maintenance or equipment problems to appropriate personnel
- Maintain accurate records of deliveries and delivered mail t customers in timely manner
- Reported any unusual circumstances concerning mail delivery, including condition of mailboxes to appropriate personal
- Volunteered to work at any post office in need in Kitsap County
- Completed USPS professional driver training program, learning safe driving practices.
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
Education
South Kitsap High SchoolPort Orchard, WA
High School Diploma
06.1981
Skills
- Task Prioritization
- Decision-Making
- Money Handling
- Order Processing
- Loss Prevention
- Display Creation and Setup
- Problem-Solving
- Telephone Etiquette
- Computer Assistance
- Cataloging and Shelving
- Library Services
- Circulation Desk
- Administrative Support
- Community Outreach
- Skilled Researcher
- Inter-Library Loans
- Payroll Administration
- Budget and Operations Management
- Staff Hiring and Development
- Vendor Relations
Accomplishments
- Entrepreneurial and versatile professional with 20 years of experience in running a successful small business. overseeing all aspects of finance, marketing, sales, and operations. Increased revenue by 50% in the first year and maintained positive cash flow throughout the business lifecycle.
- Over 17 years of experience as a library associate. Provided circulation and administrative assistance to librarians and patrons at a branch library. Answered questions, issued library cards, checked in and out materials, organized and maintained collections, and participated in special events and programs.
- As a customer service representative at a department store, greeting customers, processing transactions, handling returns and exchanges, resolving complaints, and promoting store products and services. Achieved 100% customer satisfaction rating
- Overnight stocker at a retail store, replenishing shelves, organizing merchandise, labeling products, checking inventory, and assisting customers. Ensured that the store was clean, safe, and well-stocked for the next day’s operations.
Timeline
Sales Associate
Kohls Department Store
04.2023 - 07.2023
O/N TA Stocker
Walmart
02.2023 - Current
Library Associate
Kitsap Regional Library
01.2006 - 03.2023
Rural Carrier Associate
USPS
01.2005 - 01.2007
Vice President/Office Manager
Scott's Tree Service, Inc
01.1990 - 01.2010
South Kitsap High School
High School Diploma