Lisa Parrish
Milwaukee,WI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Night Auditor
Super 8 Hotel
07.2001 - 05.2002
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new staff members in customer service techniques and hotel operations.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Assistant Manager
Kentucky Fried Chicken
07.1996 - 05.2001
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Fry Cook
Culver's Restaurant
01.1999 - 09.1999
- Cleaned, stocked, and restocked workstations and display cases.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Read food order slips or received verbal instructions to properly prepare and cook food.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
Education
High School Diploma -
Pulaski High School
Milwaukee, WI06.1998
Skills
- Teamwork and Collaboration
- Problem-Solving
- Multitasking and Organization
- Customer Service
- Complaints Management
- Resolving Issues
- Staff Training
- Punctual and Dependable
- Decision-Making
- Hospitality Service Expertise
- Analytical Thinking
Timeline
Night Auditor
Super 8 Hotel
07.2001 - 05.2002
Fry Cook
Culver's Restaurant
01.1999 - 09.1999
Assistant Manager
Kentucky Fried Chicken
07.1996 - 05.2001
High School Diploma -
Pulaski High School