Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Parrish

Milwaukee,WI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Night Auditor

Super 8 Hotel
07.2001 - 05.2002
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Trained new staff members in customer service techniques and hotel operations.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Assistant Manager

Kentucky Fried Chicken
07.1996 - 05.2001
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Fry Cook

Culver's Restaurant
01.1999 - 09.1999
  • Cleaned, stocked, and restocked workstations and display cases.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Cleaned and maintained fryers and grills to keep appliances in working condition.
  • Read food order slips or received verbal instructions to properly prepare and cook food.
  • Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.

Education

High School Diploma -

Pulaski High School
Milwaukee, WI
06.1998

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking and Organization
  • Customer Service
  • Complaints Management
  • Resolving Issues
  • Staff Training
  • Punctual and Dependable
  • Decision-Making
  • Hospitality Service Expertise
  • Analytical Thinking

Timeline

Night Auditor

Super 8 Hotel
07.2001 - 05.2002

Fry Cook

Culver's Restaurant
01.1999 - 09.1999

Assistant Manager

Kentucky Fried Chicken
07.1996 - 05.2001

High School Diploma -

Pulaski High School
Lisa Parrish