LISA PASE
Greenville,NC
Summary
Experienced and hands-on Community Manager with a strong background in public relations and marketing coordination. Highly trained professional passionate about working with and for people. Recognized for solutions-oriented problem-solving skills and 23 years of management experience. Known for being hardworking, resourceful, and possessing a friendly and professional personality.
Overview
30
30
years of professional experience
Work History
HOA Community Manager
HOA-ENC
02.2023 - Current
- Manage 27 different HOA Communities on a day to day basis
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Coordinated and led board meetings, providing updates on community projects and finances
- Implemented policies set forth by governing board, enforcing rules and guidelines as needed.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Evaluated property conditions and recommended improvements.
- Developed user-friendly community portal, significantly improving access to information and resources for community members.
- Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
Medical Office Administrative Assistant
Greenville Family Doctors
08.2020 - 02.2023
- Coordinated customer service, patient scheduling and billing
- Ensure compliance with HIPAA privacy policies and procedures
- Supported patients' needs and maintained strict confidentiality of medical and personal data.
Independent Living Skills Specialist
State Of North Carolina
10.2011 - 07.2020
- Provided the end of the month to the State of NC and Federal Government, such as financials, expenses, variance reports
- Provided crisis intervention services to address urgent safety concerns or emotional distress
- Facilitated workshops on life skills, budgeting, housekeeping, and time management.
Regional Property Manager
Archstone-Smith Proptery
08.1994 - 09.2011
- Conducted regular property inspections to assess condition and identify necessary repairs or improvements
- Oversaw budget development and financial reporting for each property in district
- Recognized as Regional Property Manager of the Year, Lowest Budget Variance Property of the Year, Property Team Spirit Award of the Year
- Achieved and maintained 96% occupancy at each property
- Oversaw 7 properties with more than 5000 units across Maryland, Virginia, Washington DC and North Carolina.
Education
Bachelor of Arts - Business Administration
North Carolina Wesleyan College
Rocky Mount, NC12.2013
Associate of Applied Science - Paralegal Technology
Pitt Community College
05.2012
Skills
- Daily Operations Management
- Tenant and eviction laws
- Client and Tenant Relations
- Property Inspections
- Vacancy Marketing
- Tracking operating expenses/Budget Management
- Staff Management
- Financial budgeting and reporting
- Database Management
Timeline
HOA Community Manager
HOA-ENC
02.2023 - Current
Medical Office Administrative Assistant
Greenville Family Doctors
08.2020 - 02.2023
Independent Living Skills Specialist
State Of North Carolina
10.2011 - 07.2020
Regional Property Manager
Archstone-Smith Proptery
08.1994 - 09.2011
Bachelor of Arts - Business Administration
North Carolina Wesleyan College
Associate of Applied Science - Paralegal Technology
Pitt Community College
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