Lisa Paslay
OFFICE ADMINISTRATOR
Brighton,IL
Summary
Personable Office Administrator with 6+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Office Administrator
Sydenstricker-Nobbe Partners
JERSEYVILLE
08.2017 - Current
- Providing support to the company through both administrative and clerical duties.
- Scan, upload, and process equipment sale documents to company database.
- Supported salesmen with proactive correspondence management, document coordination and customer relations.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Researched accounts and contracts in support of equipment sales.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Developed relationships with customers, vendors, and guest to present the company in a professional manner.
- Responsible for daily banking which included reconcile daily money and created deposit.
- Handled accounts payable and uploaded to Performa database for dealership.
Administrative Clerk
Village Of Brighton Illinois
Brighton, IL
08.2015 - 08.2017
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Handled account payments and provided information regarding outstanding balances.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Teacher/Substitute Teacher
Southwestern School District 9
Piasa, IL
08.2008 - 05.2017
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Bachelor of Science - Education
Southern Illinois University Edwardsville
Edwardsville, IL 08.1990 - 12.1995
Skills
Office administration
Microsoft Word, Excel, Outlook
Quality assurance
Time management
Ethics-focused
Organizational Skills
Research
Multi-task
Timeline
Office Administrator
Sydenstricker-Nobbe Partners
08.2017 - Current
Administrative Clerk
Village Of Brighton Illinois
08.2015 - 08.2017
Teacher/Substitute Teacher
Southwestern School District 9
08.2008 - 05.2017
Bachelor of Science - Education
Southern Illinois University Edwardsville
08.1990 - 12.1995