Lisa Patino
Houston,TX
Summary
Accomplished Clinical Support Coordinator with a proven track record at The Harris Center for Mental Health & IDD, enhancing program efficiency and supporting diverse needs with bilingual capabilities and tech-savviness. Excelled in organizing pivotal data and streamlining processes, demonstrating exceptional time management and Microsoft Office proficiency.
Overview
11
11
years of professional experience
Work History
Clinical Support Coordinator
The Harris Center For Mental Health & IDD
11.2020 - Current
- At this time I was transferred to assist with the newly established OBI program and eventually also helped in various other programs and capacities.
- Prescreened individuals to determine eligibility for OBI program, which consisted of verifying IDD diagnosis and obtaining DID evaluations, calling individual and/or their family to determine their needs and behavioral issues.
- Created and maintained an Excel spreadsheet to document data such as enrollment dates, discharge dates, and assessments for all enrolled OBI individuals.
- Created and maintained a referral list for OBI program and PASRR.
- Assisted staff with translating Spanish speaking phone calls and in-person meetings.
- Completed both the OBI and CIS reports every quarter.
- Created a multitude of Excel spreadsheets to help keep organization and accurate documentation.
- Assisted with various administrative tasks.
- Ensured proper documents are available for staff in shared folders.
- Promptly submitted paper documents to medical records for uploading into EPIC.
- Became a member of the IDD Resource Event planning committee and helped organize the event in '23 and '24.
Clinical Support Coordinator
The Harris Center For Mental Health And IDD
11.2017 - 11.2020
- As a Clinical Support Coordinator for the IDD DSRIP Consultation and Liaison Team, I assisted my supervisor with the program out of The Harris County Psychiatric Center.
- Served as a liaison between patients, their physicians and the agency and provided to them information regarding available services at The Harris Center for Mental Health & IDD.
- Streamlined workflow processes for improved efficiency in daily operations.
- Maintained and created accurate and up-to-date patient charts.
- Assisted with Spanish speaking follow-up phone calls.
- Assisted with providing information to Spanish speaking individuals hospitalized at HCPC.
- Completed basic prescreen of potentially diagnosed IDD individuals hospitalized to determine if they may be eligible for aftercare follow-up services.
- Printed and organized program intake documentation to be provided to individuals enrolling into aftercare follow-up services.
- Delivered discharge information to individuals being discharged before they left the hospital as needed.
- Maintained a detailed Excel spreadsheet documenting important information pertaining to the program that would then would be used for fiscal yearly report.
Clerk
Center For Life Resources
10.2013 - 11.2017
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with consumers and their families by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced office organization with regular maintenance of files and records.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently.
- Provided support for meetings by scheduling appointments, and preparing materials.
- Kept office supplies well organized and sufficiently stocked, restocking promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Provided Spanish translation as needed.
Education
Associate of Arts - Computer Information Systems
Houston Community College
Houston, TX12.2024
Skills
- Proficient computer skills
- Bilingual - Spanish native speaker
- Microsoft Office proficiency
- Time Management
- Organization skills
- Verbal and written communication
- 75 wpm Typing Speed
- Tech-Savvy
Timeline
Clinical Support Coordinator
The Harris Center For Mental Health & IDD
11.2020 - Current
Clinical Support Coordinator
The Harris Center For Mental Health And IDD
11.2017 - 11.2020
Clerk
Center For Life Resources
10.2013 - 11.2017
Associate of Arts - Computer Information Systems
Houston Community College
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