Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Generic

Lisa Patrick

Chino Valley,AZ

Summary

Driven Retail Manager with over 20 years of experience overseeing teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

23
23
years of professional experience
1
1
Certificate

Work History

Insurance Field Underwriter, Agent

Symmetry Financial
Remote
06.2023 - Current
    • Conducts thorough risk assessments and provides customized insurance solutions to clients.
    • Collaborates to negotiate favorable terms and pricing for clients, utilizing data analysis to identify trends and opportunities in market.
    • Partner with multiple insurance companies.

Retail District Manager

Dollar General
Arizona
05.2024 - 01.2025
  • Provided ongoing support for store managers in dealing with day-to-day challenges they faced while running their respective locations.
  • Handled any escalated customer complaints or issues that required the attention of higher management.
  • Conducted regular store visits to evaluate compliance with company policies and procedures.
  • Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
  • Developed relationships with key vendors, resulting in improved merchandise selection and pricing.
  • Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Insurance Agent

Globe Life
Prescott, AZ
03.2023 - 02.2024


  • Maintained high standards of customer service by building relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Cross-sold insurance products to existing clients to reach sales targets.

Retail Store Manager

Ross Dress For Less
Prescott, AZ
12.2022 - 03.2023
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Managed store organization, maintenance, and purchasing functions.
  • Collaborate with support departments such as Human Resources, Asset Protection, Safety, Transportation

Retail Store Manager

Dollar Tree
Chino Valley, AZ
08.2022 - 12.2022
  • Managed profitable operation of Store with emphasis on recruiting, hiring, training and developing store associates in both operations and merchandising.
  • Collaborated with support departments.
  • Ensured production output/time management skills were met.
  • Managed store organization, maintenance, and purchasing functions.
  • Traveled to multiple stores to help manage/reset merchandise.

Retail District Manager

Goodwill Of Central And Northern Arizona
Northern Arizona
05.2011 - 08.2022
  • Multi-Unit position, overseeing stores throughout Northern Arizona
  • Opened numerous new locations
  • Recruited, interviewed, hired and mentored team members to enhance professional development and accountability in workplace.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Reviewed/approved all purchasing requests made by Store Leadership
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Collaborated cross-functionally with corporate, regional and other teams to maintain consistent message and experience.
  • Held one-on-one meetings with team members to identify hurdles and offered insight into best remedy.
  • Exceeded sales quotas and increased profitability through effective production and sales strategy and business planning.
  • Resolved problems with customers to maintain relationships and increase return customer base.

Retail Store Manager

The Salvation Army
Prescott, AZ
01.2009 - 05.2011
  • Scheduled, trained and supervised all employees and volunteers.
  • Achieved monthly goals for operating income.
  • Coordinated and oversaw all home pick up requests.
  • Set/implemented policies and procedures for proper collection, sorting and pricing of donated goods.
  • Trained and oversaw cash management procedures including daily deposits and auditing of cash drawers.
  • Interviewed and hired applicants, conducted performance evaluations and recommend salary changes.

Human Resources Manager/Office Manager

Jowell's Cabinets, Inc.
Prescott Valley, AZ
01.2002 - 05.2009
  • Maintained Human Resources and company compliance with local, state and federal laws in addition to establishing organizational standards.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Managed Scheduling and Installation of products for all divisions of company.
  • Collaborated with clients/vendors to ensure quality and timeliness of product.
  • Financial responsibilities including purchasing, payroll, accounts receivable/accounts payable, marketing campaigns.

Education

Associate of Science - Business Management, Criminal Justice

Yavapai Community College
Prescott, AZ
05.2025

Skills

  • Process and Procedure Development & Improvements
  • Operations Management
  • P & L Review & Assessment, Budget Planning
  • Customer Service, Conflict Resolution
  • Staff Recruitment, Onboarding, Scheduling
  • Deposit Preparation, Cash Management
  • Strategic Selling
  • Purchasing Management, Inventory Control
  • Process and Procedure Development
  • Vendor Relations
  • Client Consultations
  • Insurance Claim Regulations
  • Life and Health Insurance Sales
  • Claims Information Gathering
  • Client Prospecting

Certification

Stacker, CPR, OSHA, AHIP

Timeline

Retail District Manager

Dollar General
05.2024 - 01.2025

Insurance Field Underwriter, Agent

Symmetry Financial
06.2023 - Current

Insurance Agent

Globe Life
03.2023 - 02.2024

Retail Store Manager

Ross Dress For Less
12.2022 - 03.2023

Retail Store Manager

Dollar Tree
08.2022 - 12.2022

Retail District Manager

Goodwill Of Central And Northern Arizona
05.2011 - 08.2022

Retail Store Manager

The Salvation Army
01.2009 - 05.2011

Human Resources Manager/Office Manager

Jowell's Cabinets, Inc.
01.2002 - 05.2009

Stacker, CPR, OSHA, AHIP

Associate of Science - Business Management, Criminal Justice

Yavapai Community College

Awards

  • Retail District Manager of the Year-July, 2019: Goodwill of Central and Northern AZ
  • Retail Store Manager of the Year-March, 2016: Goodwill of Central and Northern AZ
  • Civilian Employee of the Year-February, 2002: Yavapai County Sheriff's Office
  • Unit Citation Award/Recruitment & Selection-April, 2001: Yavapai County Sheriff's Office
  • Merit Award Board District 1 Representative-February 2001: Yavapai County Government
Lisa Patrick