Summary
Overview
Work History
Education
Skills
Timeline

Lisa Patterson

Fairburn,GA

Summary

Dedicated Customer Service Associate offering numerous years of success in fostering quality service experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.

Engaging as a customer service representative committed to providing outstanding customer service while maximizing sales. Positive role model focused on team leadership, personnel support and customer relationship building. Offering over 10 years of experience in time management, attention to detail, problem solving, organizational & critical thinking skills and above all decision making. Reliable Sales Associate with strengths in inventory management, training and productivity. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.

Overview

20
20
years of professional experience

Work History

Transportation/Customer Service Representative

Self Employed
Atlanta, GA
12.2017 - Current
  • Responsible for transporting clients when placing a trip orders through the Uber application and being on time of arrival
  • Require safe driving, deliver exceptional level of service to each client by listening to concerns and answering questions, time management and own your own vehicle with required registration and insurance needed
  • Ensure the client arrive safely and timely to their destination while creating client satisfaction. Assure accurate navigation through the city and be able to properly follow directions from GPS and from the preferences of clients
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Dealer Registration Associate

Manheim
Atlanta, GA
02.2008 - 03.2018
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Conduct analysis to address problems with a positive outcomes
  • Responsible for registering and check-in customers vehicles on a daily basis
  • Input accurate vehicle information into the AS400 computer using a hand-held computer for each vehicle received at the auction
  • Affix barcode/stock number on each vehicle received
  • Perform other clerical duties as assigned by supervisor or manager

Sales Associate

Macy's
Atlanta, GA
05.2004 - 02.2008
  • Mentor team members in mastering sales techniques to consistently exceed objectives
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Answered incoming calls to provide information about products, services, store hours, policies and promotions
  • Assisted customers by finding needed items and checking inventory for items at other locations
  • Kept the showroom clean and maintained neat, orderly product displays

Sales Representative

Alliance Theatre
Atlanta, GA
04.2003 - 03.2004
  • Introduced customers to new offerings and updated accounts.
  • Utilized ticket sales strategies to obtain commitment from clients and coordinate travel arrangements.
  • Negotiated and closed deals with minimal oversight.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.

Education

Bachelor - Health Administration

University of Phoenix, Tempe, AZ
01.2010

Associate - Business Administration

Herzing University, Atlanta, Georgia
06.1988

Skills

Written and oral communication skills

  • Merchandising knowledge
  • Cash handling accuracy
  • Call Center Experience
  • Retail loss prevention
  • Dispute mediation
  • Verbal/written communication
  • Reliable and punctual
  • Client account management
  • Proficient with Microsoft office(Excel, Word and PowerPoint)
  • Excellent communication skills
  • Outgoing personality
  • Customer- and service-oriented

Timeline

Transportation/Customer Service Representative - Self Employed
12.2017 - Current
Dealer Registration Associate - Manheim
02.2008 - 03.2018
Sales Associate - Macy's
05.2004 - 02.2008
Sales Representative - Alliance Theatre
04.2003 - 03.2004
University of Phoenix - Bachelor , Health Administration
Herzing University - Associate, Business Administration

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Lisa Patterson