Lisa Payne
Redding,CA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, leveraging strong problem-solving and database management skills. Expert in fostering client relationships and improving process efficiencies, resulting in increased productivity and reduced defects. A dedicated team player committed to maintaining high-quality standards and confidentiality.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Rainbow Carpets
09.2023 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Registered Behavior Technician
Howard Chudler & Associates
01.2023 - 09.2023
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Manufacturing Manager
Papa and Barkley
11.2017 - 01.2021
- Supervised production team, keeping production schedules on track to meet tight deadlines.
- Evaluated suppliers to maintain cost controls and improve operations.
- Conducted root cause analysis investigations to identify areas for improvement in manufacturing processes, leading to increased efficiency and fewer defects.
- Fostered strong relationships with external vendors and suppliers, ensuring timely deliveries of raw materials needed for seamless production operations.
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Administrative Support
- Customer and client relations
- Filing
- Customer Relations
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
- Appointment Scheduling
- Verbal Communication
- Professional and mature
- Relationship Building
Timeline
Administrative Assistant
Rainbow Carpets
09.2023 - 07.2024
Registered Behavior Technician
Howard Chudler & Associates
01.2023 - 09.2023
Manufacturing Manager
Papa and Barkley
11.2017 - 01.2021