Lisa Moussa

Work History

Tome' Wellness + Aesthetics

04.2024 - 09.2024

Developed and implemented office policy documents.
Created consent forms for offered treatments and modalities.
Scheduled and confirmed patient appointments for consultations, diagnostic, aesthetic, weight loss, well woman, and GainsWave therapy.
Maintained consistent patient confidentiality in alignment with HIPAA protocols.
Organized and maintained records by updating and obtaining patient's personal and financial information.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Contacted and scheduled vendors with provider, such as Alastin, Allergan, and Vibrant Wellness.
Cultivated and maintained relationships with vendors.
Supported NP with all administrative tasks.
Responded to inquiries from callers seeking information.

Burt Webb, MD

05.2023 - 10.2023

Created of promotional materials such as brochures, and flyers.
Conducted Business to Business marketing by way of defining target market, strategic planning, and effective distribution of marketing materials.
Organized and attended physician to physician meetings to present and discuss medical care, aesthetic treatments, and intimate wellness procedures offered by Dr. Webb and colleagues.
Gained valuable feedback from clients through regular meetings which led to improvements in marketing strategies.
Demonstrated adaptability by quickly learning new products and adapting marketing strategies based on client feedback and industry trends.
Increased physician referrals by establishing and maintaining strong relationships with healthcare providers.
Developed comprehensive knowledge of products and services, effectively addressing inquiries from physicians and other stakeholders.

Vitality MDs

06.2022 - 04.2023

Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency.
Collaborated closely with other departments in order to achieve shared goals efficiently.
Handled Sensitive employee and company information with highest level of confidentiality and discretion.
Processed employee rehires, and terminations.
Handled employee industrial claims, and completed documents required by DES when requested.
Completed onboarding for new hires.
Researched insurance policies and obtained medical coverage for employees.
Organized company events and meetings, contributing to engaging workplace culture that promoted collaboration among employees.
Managed employee payroll processing duties while also ensuring accurate calculation of benefits such as health insurance premiums or vacation days accrual for 52 employees.
Cultivated professional atmosphere by maintaining open lines of communication among team members.
Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
Kept high average of performance evaluations.
Interceded between employees during arguments and diffused tense situations.

Caniglia Facial Plastic Surgery

01.2022 - 06.2022

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Initiated patient consultations by assisting in new patient paperwork and obtaining patient photographs
Scheduled, coordinated and confirmed appointments and meetings.
Completed data entry and filing to keep records updated for easy retrieval.
Maintained confidentiality of sensitive data to protect customer and business information.
Answered multi-line phone system and managed calls by routing to proper extensions.
Handled payment processing and provided patients with receipts.
Prepared daily shift close reports and balanced monies to accurately reflect transactions.
Informed patients of financial responsibilities prior to rendering services.

Specialty Orthopedic Surgery

04.2010 - 03.2015

Organized and executed robust, creative experiential marketing events.
Cultivated and maintained relationships to promote positive work culture.
Managed creation of marketing materials, collateral and sales support tools.
Cultivated business partnerships to build lasting relationships with internal and eternal parties.
Analyzed key data and consumer demographics.
Preserved brand integrity by ensuring compliance with excellence in customer service.

Phoenix Orthopedic Group

06.1997 - 03.2008

Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Maintained current and accurate medical records for patients.
Supported office staff and operational requirements with administrative tasks.
Managed physician calendar, scheduling patient appointments, procedures, and surgeries.
Managed physician calendar and travel arrangements for out of state engagements.
Compiled physical and digital documents, charts, and reports.
Scheduled, confirmed with all parties on surgical procedures.
Contacted vendors and hospital personnel to ensured all medical equipment, implants, and surgical materials were available for scheduled surgeries.
Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Assembled patient notes, diagnostic reports, and films for scheduled surgeries.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Completed relevant insurance forms, worker's compensation, short term disability documents.