LISA PAYNE
Birmingham,AL
Summary
Dynamic Office Manager with proven expertise at ACT Physical Therapy, excelling in customer service and office administration. Enhanced patient flow through optimized scheduling and implemented electronic health records, improving data accuracy. Recognized for exceptional organizational skills and effective communication, fostering a collaborative environment and ensuring seamless operations.
Overview
5
5
years of professional experience
Work History
Office Manager
ACT Physical Therapy
10.2020 - Current
- Coordinated daily office operations, ensuring efficient workflow and communication among staff.
- Managed scheduling for appointments, optimizing patient flow and minimizing wait times.
- Implemented electronic health record systems, enhancing data accuracy and accessibility for staff.
- Developed and maintained filing systems, improving document organization and retrieval efficiency.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Oversaw inventory management of office supplies, ensuring availability while controlling costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Certificate - Nursing Assistant
Career Development Evelopment
Birmingham, AL05.1988
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
Timeline
Office Manager
ACT Physical Therapy
10.2020 - Current
Certificate - Nursing Assistant
Career Development Evelopment
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