Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Lisa Payne

Lisa Payne

New Concord,OH

Summary

Dynamic Remote Telehealth Nurse with extensive experience at Genesis Healthcare System, excelling in patient assessment and compassionate care. Proven ability to enhance treatment plans and ensure HIPAA compliance while effectively managing patient education and discharge planning. Recognized for delivering high-quality care and fostering strong patient-provider communication.

Overview

21
21
years of professional experience

Work History

Telehealth/Injury Triage Nurse

Medcor
04.2022 - Current
  • Managed scheduling for patients needing provider examinations.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
  • Verified company patient worked for including address to insure workers compensation would be notified promptly of injury.
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Monitored compliance and evaluated effectiveness of home treatment instructions.
  • Evaluated patient histories, complaints, and current symptoms.

Resource Telehealth Nurse

Genesis Healthcare System
01.2020 - 03.2022
  • Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
  • Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
  • Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
  • Suggested appropriate disposition to acting physicians based on assessment.
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
  • Monitored compliance and evaluated effectiveness of home treatment instructions.
  • Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Evaluated patient histories, complaints, and current symptoms.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.

Registered Nurse

Genesis Healthcare System
04.2004 - 01.2020
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Recorded details regarding therapies to keep patient charts updated.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Managed patients recovering from medical or surgical procedures.
  • Educated family members and caregivers on patient care instructions.
  • Monitored patient reactions after administering medications and IV therapies.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Evaluated patient histories, complaints, and current symptoms.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.

Education

Bachelor - NURSING

Ohio University , Zanesville, OH

Skills

  • Triage
  • Direct patient care
  • HIPAA compliance
  • Patient assessment
  • Compassionate care
  • Clinical judgment
  • Nursing process
  • Discharge planning
  • Telephone triage
  • Patient management
  • Postoperative care
  • Treatment Planning

Personal Information

Timeline

Telehealth/Injury Triage Nurse - Medcor
04.2022 - Current
Resource Telehealth Nurse - Genesis Healthcare System
01.2020 - 03.2022
Registered Nurse - Genesis Healthcare System
04.2004 - 01.2020
Ohio University - Bachelor, NURSING

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