April Parrott
Eureka,CA
Summary
Dynamic Customer Service professional who is dedicated to support and achieve company goals. Cultivates positive customer relationships through clear and helpful communication. Strives to maintain customer satisfaction. A team player with a positive attitude who is always eager to learn.
Overview
15
15
years of professional experience
Work History
Office Manager/Customer Service Manager
Eureka Driving & Traffic School
Eureka, CA
09.2015 - Current
- Daily responsibilities include assisting customers in person, by phone and via email. Handling of all customer inquiries, billing issues, service requests, and emergency orders.
- Manages correspondence with all outside agencies, upkeep of office files, and reports.
- Answer and manage incoming and outgoing calls while recording accurate messages.
- Daily managing of client information which includes correspondence with D.M.V, verification through court systems, and Traffic Violators Site (T.V.S.) Constant monitoring and communication.
- Scheduled course classes as well as placing clients in appropriate classes. Prepared student file for assigned instructor.
- Counted and open/closed cash drawer. Prepared daily payments in accordance with cash handling procedures. Daily deposits. Recorded accurate payment information for clients.
- Ordered and distributed office supplies.
- Opening and closing responsibilities which included arming and disarming security system, unlocking and locking money drawer and opening and closing safe.
- Maintain a clean reception area, including lounge and associated areas.
Alcohol And Drug Counseling
Alcohol & Drug Care Services Administration
Eureka, CA
03.2012 - 07.2012
- Developed and implemented treatment plans and monitored client behavior and responses to treatment.
- Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions. Connected them to community resources.
Development Assistant
CASA of Humboldt
Eureka, CA
07.2011 - 02.2013
- Responsible for creative design for prominent community projects, fundraisers, and events.
- Solicited community aid and assistance for CASA projects, fundraisers and event.
- Handled community wide mailers for CASA events.
Secretary
AAMCO Transmissions & Total Car Care
Eureka, CA
01.2009 - 01.2010
- Managed office supplies, vendors, organization and upkeep.
- Answered and managed incoming and outgoing calls.
- Responsible for ordering of all parts and services.
- Opening and Closing responsibilities; arming and disarming alarm.
Education
GED -
Eureka Adult School
Eureka, CA2010
Certified Nursing Assistant - undefined
Sunbridge Rehabilitation & Wellness Center
Eureka2000
Skills
- Excellent communication and listening skills
- Database management
- Accurate and detailed
- Strong Organizational Skills
- Resolved Client Conflicts/Customer Satisfaction
- Bilingual Spanish/English
- People Person- Handles stressful situations in a calm and productive manner
References
Rusty Heddlinger - Gas Mechanic Foreman - 707-496-4105
Grant Giovannetti- PG& E - 707-496-1947
Vicki Gardner Rosser - Customer Service Rep- PG& E 707-498-4196
Victoria Hanson - Regional Pharmacy 340B Analyst - 707-672-2135
Kim Giovannetti - Cpt1 OEHS- 707-616-0152
Kathleen Abbott- Dental Assistant - 707-382-0375
Lisa Payton - Teacher - 209-602-1194
Alane Frayer - Executive Secretary Social Services - 707-834-3189
Timeline
Office Manager/Customer Service Manager
Eureka Driving & Traffic School
09.2015 - Current
Alcohol And Drug Counseling
Alcohol & Drug Care Services Administration
03.2012 - 07.2012
Development Assistant
CASA of Humboldt
07.2011 - 02.2013
Secretary
AAMCO Transmissions & Total Car Care
01.2009 - 01.2010
GED -
Eureka Adult School
Certified Nursing Assistant - undefined
Sunbridge Rehabilitation & Wellness Center
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