Lisa Paz

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call processes for improved efficiency and reduced wait times.
• Assisted customers in navigating company website and placing orders, improving overall user experience.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Processed customer service orders promptly to increase customer satisfaction.
• Managed timely and effective replacement of damaged or missing products.
• Collected returned items and re-labeled them to stock for re- sale.
• Processed credits on returned merchandise in timely manner monthly.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Maintain open order backorder report, by drop shipping and obtaining tracking information.
• Handle special order requests by contacting vendors to obtain product information, best pricing, and delivery.
• Work closely with Accounting department, by obtaining invoices from vendors.
• Process service calls for repairs and or maintenance on rental equipment.
• Set up interdepartmental customers for business 2 business portal.
• Prioritized daily workflow, including phone calls, quotes, orders, and inquiries.
• Set up customers for rental equipment, for example, Coffee equipment, Water coolers, and water filtration

units.

• Maintained customer information by adding and or changing customer information.

• Hired as a Customer Service Representative then promoted to Account Manager for a Swarovski Jewelry Components wholesale distributor, to work in the New York Showroom/Sales office.
• Increased sales the first year by aggressively promoting the expansion of the Swarovski product line to customers who were reluctant to do so.
• Maintained a book of business contacts developed through cold calls.
• Suggested and implemented new product line expansions internally, which benefited company-wide sales.
• Stimulated company-wide sales by creatively suggesting new special production items.
• Aggressively pursued new accounts through online searches and magazine listings.
• Developed new accounts by demonstrating the product line within and through the company showroom, and website and marketing materials.
• Assured re-orders through attentive service and support.
• Maintained friendly and professional customer interactions at all times.
• Prioritized daily workflow, including inbound calls, email quotes, and sales-related inquiries.
• Managed a portfolio of 177 accounts that generated $1,787,300.0 with company promotions.
• Investigated and resolved customer inquiries and complaints.