Lisa P. Dillon
Marcy,NY
Summary
HR professional with a robust background in managing full-cycle recruitment and employee relations across diverse organizations. Adept at leading initiatives that enhance employee engagement and streamline HR processes, contributing to overall operational success. Committed to fostering a culture of compliance and continuous professional development.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Career Development Partner
Bassett Healthcare Network
06.2022 - 05.2023
- Built and maintained strategic partnerships with educational institutions and community organizations, creating talent pipelines that increased advancement opportunities for students.
- Led initiatives that enhanced employee engagement and fostered continuous professional development, contributing to a more motivated workforce.
- Designed and implemented an internal Student Portal for Learning Experiences, streamlining access to internships, job shadowing, and mentorship programs.
- Collaborated remotely with team members on projects, supporting teamwork and communication.
Human Resources Manager/Consultant
Adirondack Food and Fuel
08.2019 - 12.2022
- Recruited and hired full workforce; developed and implemented employee handbook and policies to improve safety and operational effectiveness.
- Oversaw recruitment process from job posting to onboarding, ensuring a smooth transition for new hires.
- Developed HR policies aligned with company culture and regulatory requirements.
- Coordinated employee training programs to enhance skills and knowledge across the organization.
- Partnered with external vendors to administer payroll and retirement plans, ensuring compliance with federal and state regulations.
Human Resources/Employee Relations Manager / Supervisor / Generalist
PAR Technology Corporation
03.2008 - 08.2013
- Oversaw HR functions, including recruitment, benefits administration, compliance training, performance management, and employee relations to support organizational objectives.
- Managed employee relations for 240 local and 718 domestic and international employees, promoting a positive workplace environment and addressing employee concerns.
- Directed a team of five while implementing corporate HR strategy as Interim HR Director.
- Negotiated and presented comprehensive benefits programs, improving employee satisfaction by offering diverse options for medical, dental, vision, life, disability, and 401(k) plans.
- Updated and maintained company policies and procedures, developed job descriptions, and streamlined the organization's salary structure for clarity and compliance.
- Partnered with legal counsel to plan and execute reduction-in-force strategies in compliance with federal and state regulations.
- Established and led a safety committee to ensure OSHA compliance and promote a culture of workplace safety.
Human Resources Administrator
Fiserv, Inc.
05.2005 - 06.2007
- Led full-cycle recruitment, including candidate sourcing, pre-employment screening, interviewing, and onboarding.
- Administered and tracked employee leave programs, including short-term disability, FMLA, and workers' compensation, ensuring compliance and accurate documentation to support employee well-being.
- Processed payroll and supported performance management processes, ensuring timely and accurate evaluations for all employees.
- Coordinated employee recognition programs, wellness initiatives, and engagement events to boost morale and strengthen workplace culture.
Store Operations Leader
Peters Cornucopia, Inc.
05.2002 - 04.2005
- Supervised daily store operations, ensuring compliance with company policies to maintain operational integrity.
- Oversaw daily operations, trained and guided team to enhance workflow and improve performance.
- Trained and mentored staff on customer service best practices and operational procedures, enhancing service quality.
- Managed inventory levels and coordinated timely restocking to maximize product availability for customers.
- Managed recruitment, processed new-hire paperwork and payroll, supported inventory management, and delivered customer service.
Staffing Coordinator / Human Resources Associate
The Hartford Financial Services Group, Inc.
06.1998 - 02.2004
- Supported core HR functions for a Fortune 500 company, including recruiting, benefits, employee relations, and leave administration.
- Engaged candidates and represented organization at job fairs and community recruiting events, enhancing brand visibility and attracting talent.
- Managed applicant tracking and turnover reporting, conducting exit interviews to gather insights for improving employee retention.
- Assisted employees with employee relations matters, upholding confidentiality and trust to foster a supportive workplace environment.
Education
Bachelor of Science - Business Management and Economics
SUNY Empire State College
Utica05-2015
Skills
- HR management
- Policy development
- Organizational development
- Talent development
- Employee engagement
- Conflict resolution
- Team building
- Effective communication
Certification
- PHR Course| Conflict Management | Leadership | Change Management | Performance Management | Time Management | Decision Management | Dealing with Difficult People
Timeline
Career Development Partner
Bassett Healthcare Network
06.2022 - 05.2023
Human Resources Manager/Consultant
Adirondack Food and Fuel
08.2019 - 12.2022
Human Resources/Employee Relations Manager / Supervisor / Generalist
PAR Technology Corporation
03.2008 - 08.2013
Human Resources Administrator
Fiserv, Inc.
05.2005 - 06.2007
Store Operations Leader
Peters Cornucopia, Inc.
05.2002 - 04.2005
Staffing Coordinator / Human Resources Associate
The Hartford Financial Services Group, Inc.
06.1998 - 02.2004
Bachelor of Science - Business Management and Economics
SUNY Empire State College