Lisa Pearson

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• Reduced wait times for admissions by refining the processes and effectively allocating resources within the department.
• Handled escalated concerns or disputes related to the admissions process, working diligently to reach satisfactory resolutions for all parties involved.
• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Completed preliminary paperwork for incoming and outgoing patients and instructed new team members on the process.
• Ensured that privacy, dignity and respect of all of our patients is guaranteed by myself and our team members.
• Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
• Contacted prospective employees via email and phone calls.
• Coordinated interviews with prospective employees to assess qualifications and other criteria.
• Developed admissions policy, outlining rules and procedures compliant within the facility.
• Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved patient satisfaction through application of superior conflict resolution and problem-solving skills.
• Completed bi-weekly payroll for 20 employees.
• Interceded between employees during arguments and diffused tense situations.
• Maintained a friendly, caring and professional work environment for our patients and team members.

• Collaborated with upper level management to develop a comprehensive orientation program for team members.
• Provided exceptional customer service during phone and in person interactions with patients during the registration process.
• Worked offsite assisting in the registration process during the Covid-19 outbreak.
• Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
• Created a training manual for all incoming Admissions staff with step by step instructions on the registration process.
• Assisted in interviews with prospective employees to ensure well-rounded admissions department.
• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Collaborated with admissions team to develop and implement strategies to improve admissions process.
• Ensured complete and accurate data entry for patients.
• Compiled and analyzed data to track admissions errors and make recommendations for improvements.

• Streamlined ER admissions process by implementing efficient patient intake procedures.
• Reduced wait times for patients with prioritization of urgent cases upon arrival.
• Improved patient satisfaction by providing excellent customer service during the admission process.
• Collaborated with medical staff to ensure accurate and timely communication of patient information.
• Maintained patient confidentiality by adhering to HIPAA regulations and hospital policies.
• Enhanced efficiency in the ER through effective multitasking and management of high-pressure situations.
• Provided support to families during stressful situations, offering empathetic assistance when needed.
• Contributed to a positive work environment by collaborating effectively with team members across various departments.
• Trained new Admissions Clerks on departmental procedures, improving overall productivity within the team.
• Provided clear instruction to patients regarding required paperwork, expediting their admission process.
• Ensured accurate data entry into electronic health record systems, reducing potential errors that could impact patient care or billing processes.

• Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
• Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
• Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
• Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
• Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
• Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
• Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
• Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
• Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Arranged discharges and patient transportations.
• Interacted with doctors, patients and their families by phone or in-person to provide information.
• Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
• Greeted and interacted with patients to provide information, answer questions and assist in any way I could.

• Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
• Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
• Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
• Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
• Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
• Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.