Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Leport

Point Pleasant,wv

Summary

Dynamic Case Manager with a proven track record at the State of WV, excelling in case documentation and resource management. Skilled in problem-solving and relationship building, I successfully developed comprehensive case plans that enhanced client outcomes and fostered collaboration among multidisciplinary teams, ensuring effective support and advocacy for client needs.

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

27
27
years of professional experience

Work History

Case Manager

State of WV
04.2016 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.

Resource Specialist

City of Point Pleasant
01.2011 - 04.2016
  • Enhanced resource allocation efficiency by streamlining the procurement process and implementing inventory management strategies.
  • Identified useful resources and coordinated referrals.
  • Designed robust contingency plans to ensure uninterrupted supply chain flow during unforeseen events or disruptions.
  • Established clear performance expectations for team members regarding their role in managing resources efficiently.
  • Collaborated with cross-functional teams to identify resource gaps and create solutions for streamlined operations.
  • Streamlined communication channels between departments to improve collaboration on shared projects and resource planning initiatives.
  • Implemented a rigorous vendor assessment process to ensure that suppliers met the organization''s high-quality standards and ethical requirements.
  • Drove water quality resource improvements with development and enhancement of [Type] models.
  • Accomplished conservation, supply and quality improvement goals with enhancements to watershed operations.
  • Developed comprehensive resource plans, enabling successful project completion on time and within budget constraints.
  • Developed customized reporting tools that provided valuable insights into current resource usage patterns, informing future strategic decisions.
  • Optimized budget utilization for projects by closely monitoring expenditures and adjusting resource allocations as needed.
  • Monitored industry trends to stay informed about emerging technologies and best practices in resource management techniques.
  • Negotiated favorable contracts with suppliers, securing high-quality materials at competitive price points.

Resource and Referral Specialist

Link Staffing
02.1998 - 01.2011
  • Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
  • Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
  • Built professional relationships with service providers.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
  • Identified opportunities for process improvements within the referral department, leading to increased efficiency and accuracy.
  • Contributed to the development of referral policies and procedures, enhancing departmental operations.
  • Linked families to relevant community support to meet non-medical needs.
  • Conducted regular audits of referral records to maintain compliance with industry regulations and company standards.
  • Performed various administrative tasks by filing, copying and faxing documents.

Education

Point Pleasant High School
Point Pleasant, WV

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Organization and multitasking
  • Documentation and reporting
  • Relationship building
  • Decision-making
  • Positive attitude
  • Email and telephone etiquette
  • Community resources
  • Critical thinking
  • Records management
  • Resource management
  • Case needs assessment
  • Performance tracking
  • Clear communication
  • Team collaboration
  • Verbal and written communication
  • Goal setting

Timeline

Case Manager

State of WV
04.2016 - Current

Resource Specialist

City of Point Pleasant
01.2011 - 04.2016

Resource and Referral Specialist

Link Staffing
02.1998 - 01.2011

Point Pleasant High School

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Lisa Leport