Lisa Pellegrino

• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Set up ground and air transport for transfers
• Communicated all Trauma codes and Stemi, Stroke activations when necessary, accounted for all needing to be present.
• Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
• Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
• Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

• Bolstered patient adherence to medication regimens through effective communication of dosage schedules, refill reminders, and follow-up consultations.
• Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
• Reduced wait times for customers by efficiently processing insurance claims and managing pharmacy inventory.
• Enhanced patient care by accurately filling prescriptions and verifying medication dosages.
• Expedited prescription refills by promptly contacting healthcare providers for authorization, ensuring medication continuity for patients.

• Contributed to quality improvement initiatives aimed at optimizing patient outcomes within the SICU department.
• Provided emotional support for families during challenging times, acting as a liaison between them and medical professionals when needed.

• Continuously sought opportunities for professional development and shared insights with colleagues, promoting a culture of continuous improvement within the admissions office.
• Reviewed and updated admissions policies as needed, ensuring alignment with best practices in the higher education industry.
• Mentored and developed junior staff members, empowering them to excel in their roles and contribute positively to departmental goals.
• Developed comprehensive training materials for new staff members, resulting in quicker onboarding and increased productivity.
• Improved application processing efficiency by streamlining communication between departments and implementing a new tracking system.

Completed Prior Authorization for our specially departments

for all high dollar injectables, worked though workups in a timely manner. Communicated feedback to departments and to management when needed.

• Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
• Reduced medication errors through consistent attention to detail and adherence to established protocols.
• Aided in medication therapy reviews by collecting and organizing patient data on drug usage patterns.
• Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
• Completed IV's for OR and floors
• Completed nightly rounds to fill Omnicell machines
• Accurately counted and delivered all Narcotics to all departments.

• Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Maintained accurate records of staff members'' attendance, leave requests, and overtime hours for accurate payroll processing.
• Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
• Assisted in event planning initiatives for company gatherings, resulting in successful execution of events.
• Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.

• Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
• Expedited prescription refills by promptly contacting healthcare providers for authorization, ensuring medication continuity for patients.
• Reduced wait times for customers by efficiently processing insurance claims and managing pharmacy inventory.
• Assisted in reducing medication errors through meticulous attention to detail when labeling prescription bottles.

• Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
• Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
• Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
• Established strong relationships with insurance providers through effective communication channels to expedite claim processing activities when necessary.
• Streamlined patient registration process by implementing efficient workflows and reducing wait times.
• Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.

• Developed comprehensive project plans to ensure successful completion of tasks within established deadlines.
• Enhanced team productivity by optimizing resource allocation and workload distribution.
• Managed office inventory supplies efficiently while maintaining cost control measures when necessary.
• Implemented performance metrics to track progress towards company goals, identifying areas for improvement.

• Maintained an organized filing system for easy access to important documents when needed.
• Organized company events to boost employee morale, fostering a positive work environment for all team members.
• Improved customer satisfaction, addressing client concerns promptly and professionally.
• Ensured regulatory compliance, staying updated on industry laws, regulations, and best practices.

• Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
• Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
• Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.

• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed to appropriate department.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.

• Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
• Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
• Maintained documentation on tests performed in lab.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Prepared samples for shipping and disposed of bodily fluids in proper containers.