Lisa Penton
Lake Helen
Summary
Delivery Field Manager specializing in employee training and performance evaluation. Demonstrated success in optimizing store operations, resulting in improved customer satisfaction and enhanced team performance.
Overview
19
19
years of professional experience
Work History
Delivery Field Manager
American Signature Furniture
Lake Helen
12.2015 - Current
- Managed daily operations of retail locations to ensure optimal performance.
- Trained and mentored staff on best practices and customer service standards.
- Coordinated inventory management and stock replenishment processes effectively.
- Oversaw visual merchandising to enhance product presentation and customer engagement.
- Conducted performance reviews for staff; delivered feedback on strengths, weaknesses, and development opportunities.
- Implemented training programs for new hires to streamline onboarding efficiency.
- Monitored compliance with company policies and procedures across all locations.
- Developed work plans to complete projects on time and within budget.
Store Manager trainer
Rooms To Go Furniture
Atlamonte Springs
01.2011 - 11.2015
- Developed operational procedures to streamline store efficiency.
- Implemented training programs for new associates and management, enhancing team performance.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Conducted performance evaluations and provided constructive feedback to employees.
- Facilitated team meetings that promoted effective communication and collaboration.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Trained employees on customer service protocols and sales techniques, boosting sales effectiveness.
- Maintained records of training sessions, including attendance and course evaluations.
Store Manager
Kane's Furniture
Deltona
01.2007 - 01.2011
- Optimized daily store operations to enhance workflow and boost customer satisfaction.
- Trained staff, improving team performance and elevating customer service skills.
- Managed inventory, including replenishment and loss prevention, to maintain optimal stock levels.
- Designed promotional displays to captivate customer interest and feature seasonal products.
- Coordinated staff schedules to maximize coverage during peak periods and special events.
- Ensured compliance with safety protocols and company policies to uphold a safe environment.
- Analyzed sales data to spot trends and adapt merchandising strategies effectively.
- Cultivated a positive work culture through effective communication and team-building initiatives.
Skills
- Inventory management
- Visual merchandising
- Employee training
- Performance evaluation
- Customer service
- Team building
- Staff scheduling
- Operational procedures
- Compliance monitoring
- Problem solving
- Effective communication
- Feedback delivery
- Training program development
- Trend analysis
- Preventative maintenance
- Field preparation
- Field operations
- SOP implementation
- Corrective action implementation
References
References available upon request.
Timeline
Delivery Field Manager
American Signature Furniture
12.2015 - Current
Store Manager trainer
Rooms To Go Furniture
01.2011 - 11.2015
Store Manager
Kane's Furniture
01.2007 - 01.2011