Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

Lisa Percival

San Diego,CA

Summary

Dynamic Office Manager with a proven track record at Hewgill, Cobb & Lockard, APC, excelling in comprehensive client support and IT hardware management. Successfully streamlined operations, enhancing document retrieval efficiency and maintaining accurate financial records. Recognized for exceptional organizational skills and fostering a collaborative work environment, driving team success and client satisfaction.

Overview

16
16
years of professional experience

Work History

Office Manager

Hewgill. Cobb & Lockard, APC
05.2022 - 03.2025
  • Managed daily office operations, ensuring efficiency and organization across all departments.
  • Coordinated scheduling for meetings, appointments, and events to optimize workflows.
  • Implemented filing systems that improved document retrieval speed and accuracy.
  • Oversaw inventory management, maintaining adequate supplies to support office functions.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.

Office Manager

Employee Rights Center (501 (c)3)
03.2012 - 03.2022
  • Interpreted for Spanish-speaking clients, translating documents as needed for clients needing assistance with immigration applications.
  • Assisted clients with filing claims for Unemployment Insurance, State Disability Insurance, and other state benefit programs.
  • Successfully represented more than 800 clients before the Unemployment Insurance Appeals Board.
  • Coordinated schedules for attorneys and clients, optimizing time management and resource allocation.
  • Prepared case files, maintaining organization and accuracy for efficient retrieval during legal proceedings.
  • Assisted in drafting contracts and agreements, ensuring clarity and adherence to legal standards.
  • Trained junior administrative staff on office procedures, fostering a collaborative work environment and improving team efficiency.
  • Streamlined filing systems for electronic documents, increasing accessibility and reducing retrieval time for critical information.
  • Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
  • Handled high volumes of incoming calls professionally and maintained organized client databases for streamlined communication efforts
  • Coordinated and managed field engagements such as vaccination clinics, food bank distributions. social activist rallies.

Interpreter/Translator (Superior Court, San Diego)

Self-employeed
01.2009 - 03.2012
  • Accompanied clients to courtroom proceedings, meetings with attorneys, mediations.
  • Appeared before judges as a retained interpreter for matters in family court, probate, adoption, civil, small claims, domestic violence restraining orders.
  • Accompanied clients as advocate and retained interpreter for interviews with USCIS
  • Assisted clients in filing court documents by translating all documentation needed: Spanish/English and English/Spanish.
  • Facilitated accurate communication between parties in diverse settings, ensuring clarity and cultural understanding.
  • Interpreted complex documents and verbal communications for clients, enhancing information accessibility.


Education

Master of Arts - Clinical Psychology

Pepperdine University GSEP
Malibu, CA

MBA -

Pepperdine University Graziado School of Business
Malibu, CA

Bachelor of Science - Accounting, Economics And Finance

California Lutheran University
Thousand Oaks, CA

Skills

  • Comprehensive client support
  • IT hardware management
  • Database design and management
  • Inventory management

Languages

French
Spanish

Timeline

Office Manager

Hewgill. Cobb & Lockard, APC
05.2022 - 03.2025

Office Manager

Employee Rights Center (501 (c)3)
03.2012 - 03.2022

Interpreter/Translator (Superior Court, San Diego)

Self-employeed
01.2009 - 03.2012

Master of Arts - Clinical Psychology

Pepperdine University GSEP

MBA -

Pepperdine University Graziado School of Business

Bachelor of Science - Accounting, Economics And Finance

California Lutheran University

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Lisa Percival