Lisa Perez
Miami,FL
Summary
Working to the best of my abilities and gaining knowledge throughout the process.
Overview
12
12
years of professional experience
Work History
Student
Keiser University
05.2023 - Current
- Studying Contracts, Family Law, Torts, Real Property, Criminal Law, Legal Research & Writing
- Took extensive notes to document lessons and further solidify learning objectives.
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Worked in team environment to maintain high levels of productivity.
Office Manger
Frontier Airlines
06.2021 - 04.2023
- Managed budgets, appointment scheduling, employee onboarding and credentialing.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity to keep records and certifications up to date.
- Submit quarterly reports to MDAD(Miami Dade Aviation Department).
- Assist with company audits.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Administrative Assistant
OBGYN Associates of Miami
12.2020 - 05.2021
- Liaised between internal and external stakeholders to provide updated project status and performance reports.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
- Managed payroll time and attendance systems.
- Experience in Microsoft Excel, updating and creating various logs
- Fluent is Microsoft Outlook as email exchange platform
Office Manager
Starthub Miami
08.2019 - 08.2020
- Quoted and prepared proposals for business services such as Dedicated Desks and Private Offices.
- Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- On-boarded, and oversaw daily activities for 500+ in-person and virtual office clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Liaised directly with customers to meet needs and maintain satisfaction.
Administrative Assistant
Matrix 2 Advertising
12.2018 - 08.2019
- Monitored daily and weekly schedules and monthly calendar obligations.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Processed financial documents including contracts, expense reports and invoices.
- Planned and executed corporate meetings, lunches and special events.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Assisted with administrative tasks, including filing, opening job tickets, ordering supplies, sending and receiving mail.
Concierge
The Collection Coral Gables
01.2017 - 12.2018
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Regularly updated front desk's concierge book to ensure availability of most relevant visitor information.
- Assisted with administrative tasks, including filing, answering phones and light cleaning
- Rectified volatile situations quickly through active listening and effective communication.
- Managed transportation arrangements to and from dealership
- Recognized by management for providing exceptional customer service.
Administrative Assistant
Rialto Floors
09.2015 - 01.2017
- Assisted with administrative tasks, including filing, answering phones, purchasing supplies and minor cleaning.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Processed financial documents including contracts, expense reports and invoices.
- Entered invoice data into company database and updated details, including customer contacts to keep information current.
- Scheduled and coordinated meetings
Mobile Concierge
Fontainebleau Miami Beach
04.2012 - 08.2015
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed site evaluations and customer surveys
- Handled all delegated tasks, including handing out complimentary ameneties and taking guest reservations.
- Handled unique customer needs
Education
Paralegal
Keiser University
Miami, FL12.2024
Directing & Producing
Miami Media School
Miami, FL12.2017
Radio & Television Broadcasting
Miami Media School
Miami, FL02.2016
High School Diploma -
Felix Varela High School
Miami, FL06.2013
Skills
- Appointment Scheduling
- Calendar Management
- Customer Service Orientation
- Data Entry
- Insurance Verification
- Inventory Control
- Invoicing and Billing
- Mail Management
- Microsoft Excel
- Microsoft Outlook
- Payroll Management
- Powerpoint
- Reception
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Student
Keiser University
05.2023 - Current
Office Manger
Frontier Airlines
06.2021 - 04.2023
Administrative Assistant
OBGYN Associates of Miami
12.2020 - 05.2021
Office Manager
Starthub Miami
08.2019 - 08.2020
Administrative Assistant
Matrix 2 Advertising
12.2018 - 08.2019
Concierge
The Collection Coral Gables
01.2017 - 12.2018
Administrative Assistant
Rialto Floors
09.2015 - 01.2017
Mobile Concierge
Fontainebleau Miami Beach
04.2012 - 08.2015
Paralegal
Keiser University
Directing & Producing
Miami Media School
Radio & Television Broadcasting
Miami Media School
High School Diploma -
Felix Varela High School
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