Lisa Perez
Haverhill,MA
Summary
Skilled in HIPAA compliance and CPR/AED certified, I enhanced patient independence and quality of life at Kind Senior Care. Fluent in Spanish, I fostered trust and loyalty at Lowell General Hospital through efficient medical administration and empathetic patient interactions, showcasing my ability to manage sensitive information and support patient needs effectively.
Overview
13
13
years of professional experience
Work History
Home Health Aide
Kind Senior Care
04.2022 - 03.2023
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Medical Receptionist
Lowell General Hospital Main Campus
09.2012 - 01.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Patient Service Representative
Greater Lawrence Family Health Center
04.2010 - 09.2012
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
Education
High School Diploma -
Lawrence High School
Lawrence, MASkills
- Certified in CPR/AED
- HIPAA Compliance
- Spanish Fluency
- Medical Administration
Timeline
Home Health Aide
Kind Senior Care
04.2022 - 03.2023
Medical Receptionist
Lowell General Hospital Main Campus
09.2012 - 01.2019
Patient Service Representative
Greater Lawrence Family Health Center
04.2010 - 09.2012
High School Diploma -
Lawrence High School
Similar Profiles
Ellen WilliamsEllen Williams
Disability Support Worker/ Team Leader at Kind and Care SupportsDisability Support Worker/ Team Leader at Kind and Care Supports
Esmirla PenaEsmirla Pena
Medical Assistant at Kind Care PediatricMedical Assistant at Kind Care Pediatric
NABIYI AMINNABIYI AMIN
Operations Manager at Caring Kind Home CareOperations Manager at Caring Kind Home Care