Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Volunteer Work
REFERENCE
Timeline
Generic

Lisa M Perez

San Antonio

Summary

Dedicated and detail-oriented Medical Quality Assurance Specialist seeking a position for a Veteran Service Representative. Leveraging a strong commitment to accuracy and meticulous attention to detail. Aiming to contribute to the enhancement of medical documentation and evaluation processes, a solid foundation in medical procedures is utilized to ensure the precision and completeness of reports, closely collaborating with medical professionals. The objective is to employ specialized skills in maintaining high-quality standards and attaining productivity objectives, thereby contributing to the overall efficiency and excellence of the team.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Medical Quality Assurance Specialist

QTC Medical Services
04.2022 - Current
  • Work closely with medical providers and the Veterans Administration to ensure the documentation process is complete and accurate.
  • Responsible for the timeliness and quality of medical reports
  • Demonstrates the ability to handle work-related stress and multiple priorities simultaneously.
  • Confirmed consultative reports and diagnostic test results
  • Provide quality assurance for general medical and specialty examination reports
  • Communicate directly with claimants and providers
  • Obtain medical history for specific conditions
  • Determine appropriate examinations, tests, and specialists required for each case
  • Ensure all examinees and providers receive necessary documentation
  • Review documentation sent over from medical providers and ensure the report is complete, and accurate and the veteran has received consultation for all of the medical issues listed
  • Other projects and duties as assigned

Military Relocation

Relocation
09.2021 - 04.2022

Medical Records File Clerk Mental Health

U.S. Naval Hospital
06.2019 - 09.2021
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Carried out front office duties utilizing data entry skills in framework of medical database
  • Answered phone calls and messages for 14-physicians outpatient Mental Health medical facility handling patient inquiries
  • Coordinated front office duties, including customer service, patient scheduling and billing
  • Supported providers in outpatient medical office through coordinating all administrative operations
  • Located, checked in and pulled medical records for patient appointments and incomplete charts
  • Enhanced office efficiency by handling 75+ callers per day
  • Interacted and communicated easily with department personnel and public.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Utilized CHCS and AHLTA to manage and confirm patient data, such as demographic and medical history information.
  • Accurately pulled patient records for upcoming appointments and procedures, typically within an 8 hour period.
  • Pulled patient charts for physicians to prepare physicians for appointments.
  • Initiated patient medical records by creating and processing patient care record folder with patient demographics and medical history information.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Maintained patient confidence by keeping patient records information confidential.

Home Economist

Homemaker
10.2000 - 06.2019
  • Adept at creating and maintaining budgets
  • Making detailed schedules for multiple parties
  • Keeping financial statements and filing annual reports
  • Conflict resolution expert
  • Managed fundraiser activities
  • Household Management
  • Self-motivated, with strong sense of personal responsibility

Internship

Dyess AFB, Medical Treatment Facility (MTF)
08.2016 - 05.2017
  • Logistics- Responsible for MTF as a whole. Responsibilities are managing supply inventory, works directly with contractors making sure each section within clinic have appropriate supplies to treat patients effectively and efficiently. DMHRSi- Defense Medical Human Resources System that is used to keep track of civilian, military personnel, contractors and volunteer hours. MICT- Management Internal Control Toolset used to monitor compliance/AF inspections. MICT is used to ensure each unit is following AFI guidelines
  • Group Practice Management- Improves access to care, monitors patient call volumes
  • Medical Readiness- Ensures all military personnel within MTF are fully trained and up-to-date on all training requirements prior to any deployments
  • Systems- Manages computer/electronic systems within MTF. Computer equipment, network, and programs
  • TOPA- Medical records, Referral management. Prepares traditional medical documents to electronic medical records. Old medical records are reviewed for accuracy, scanned, and transferred to disks for retirees
  • Sorted and organized files, spreadsheets and reports.
  • Analyzed problems, identified solutions and made decisions.

Medical Assistant

Trinity Family Medicine
02.2012 - 02.2013
  • Maintained accurate records of patient care, condition, progress/concerns
  • Monitored vital signs: blood pressure and pulse
  • Responded appropriately to physical, emotional and developmental needs of patients
  • Tested and recorded blood glucose levels
  • Obtained information about clients' medical history, drug history, complaints and allergies
  • Maintained clean, healthy and safe environment
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Education

Bachelor of Science - Health Care Administration

Kaplan University
Iowa
2016

Associate of Arts - Health Care Administration with a focus in Pharmacy Practice

University of Phoenix
Arizona
2010

Skills

  • Ability to Work Under Pressure
  • Decision Making
  • Time Management
  • Leadership
  • Adaptability Teamwork
  • Creativity/Analytical
  • Team management

Certification

Psychiatric Technician

Additional Information

Secret Clearance

Volunteer Work

  • Matt 25 Hope Center- Managed clothes drive to over 200 low-income families.
  • Animal Rescue Group in fostering/ Adoption Program- relocated over 500 animals
  • Public relations work- created 375 flyers for the local roller derby team.
  • VFW Post 3280- Managed a Breast Cancer Awareness auction for over 300 veterans.

REFERENCE

Adam C. Heath 

Operation's Supervisor

WK Cell: 210-322-5315

Timeline

Medical Quality Assurance Specialist

QTC Medical Services
04.2022 - Current

Military Relocation

Relocation
09.2021 - 04.2022

Medical Records File Clerk Mental Health

U.S. Naval Hospital
06.2019 - 09.2021

Internship

Dyess AFB, Medical Treatment Facility (MTF)
08.2016 - 05.2017

Medical Assistant

Trinity Family Medicine
02.2012 - 02.2013

Home Economist

Homemaker
10.2000 - 06.2019

Bachelor of Science - Health Care Administration

Kaplan University

Associate of Arts - Health Care Administration with a focus in Pharmacy Practice

University of Phoenix

Similar Profiles

CREATE PROFILE
Lisa M Perez