Lisa Perkinson
Piper City IL,IL
Summary
Proven leader in dietary management, I significantly enhanced patient satisfaction at Piper City Rehab by tailoring nutritious meal plans and optimizing kitchen workflows. Expert in food safety and team collaboration, my strategies boosted employee retention and ensured compliance with health regulations, demonstrating a commitment to excellence and innovation in healthcare nutrition services. Successful at keeping dietary operations running smoothly, maintaining costs and improving menu offerings. Bringing expertise in food safety, good communication skills, and an adaptable approach to solving routine and complex issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dietary Manager
Piper City Rehab and Living Center
2019.08 - Current
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Collaborated with interdisciplinary healthcare teams to create customized care plans that enhanced patients'' overall health outcomes.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Promoted a culture of continuous improvement within the dietary department through ongoing assessment and modification of processes and procedures.
- Championed an environment focused on teamwork and collaboration among dietary department staff members leading toward improved morale.
- Assisted in achieving and maintaining required certifications, such as ServSafe, for all dietary department staff members.
- Enhanced team productivity by providing regular training sessions on food safety, sanitation, and dietary guidelines.
- Monitored production to check safety, standardized production and appropriate portioning.
- Increased employee retention rate through proactive leadership style focusing on open communication and staff recognition for hard work and achievements.
- Worked closely with dieticians to ensure proper implementation of therapeutic diets for patients with specific medical conditions.
- Evaluated employee performance regularly, providing constructive feedback for improvement.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Verified prepared food met standards for quality and quantity before serving to customers.
Manager
Fred's Food and Fuel
2017.05 - 2019.08
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Maintained meticulous records of health inspections, consistently achieving high scores.
- Improved customer satisfaction with timely and accurate food delivery.
- Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
- Conducted regular training sessions on food safety and allergen awareness, enhancing staff knowledge and customer trust.
- Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
High School Diploma -
Tri-Point High School
Cullom, IL06.1994
Skills
- Collaboration and Teamwork
- Nutrition counseling
- Food Safety Regulations
- Sanitation protocols
- Meal Preparation
- Recordkeeping skills
- Food presentation
- Inventory Management
- Allergen awareness
- Food production management
- Workflow Optimization
- Employee Recruitment
- Delivery Coordination
- Department management
- Recipe Development
- Staff Monitoring
- Cost Control
- Special Diets Knowledge
- Purchasing and procurement
- Department Oversight
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Adaptability and Flexibility
- Money Handling
- Decision-Making
- Safe Food Handling
- Relationship Building
- Scheduling Staff
- Delegating Assignments and Tasks
- Employee Supervision
Certification
- Food Managers Certification (renewal) - January 2024-January 2029
Timeline
Dietary Manager
Piper City Rehab and Living Center
2019.08 - Current
Manager
Fred's Food and Fuel
2017.05 - 2019.08
High School Diploma -
Tri-Point High School
- Food Managers Certification (renewal) - January 2024-January 2029
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