LISA PETERSEN
Omaha,Ne
Summary
Dynamic and customer-focused Store Manager with proven leadership skills and a passion for delivering excellent customer service.
Overview
23
23
years of professional experience
Work History
Store Manager
Smokaha Tobacco
02.2024 - 05.2025
- Managed a team of sales associates and exceeded monthly sales goals.
- Developed and implemented store strategies to increase customer retention.
- Trained new employees on store policies, procedures, and product knowledge.
- Maintained a clean and organized store environment to enhance customer experience.
- Resolved customer complaints and issues in a timely and professional manner.
- Collaborated with vendors to create merchandising and promotional displays.
Peer Support Specialist
Heartland Family Services
02.2022 - 02.2024
- Successfully provided peer support to individuals with mental health challenges in a community setting.
- Facilitated support groups and led educational workshops to promote mental wellness and self-care.
- Utilized active listening skills to provide empathetic and nonjudgmental support to clients.
- Developed personalized recovery plans and goals with clients to foster empowerment and resilience.
- Documented client progress and participated in team meetings to review and coordinate care plans.
- Maintained professional boundaries and upheld confidentiality standards in all client interactions.
- Engaged in ongoing training and education to enhance knowledge of mental health recovery and peer support practices.
Shift Supervisor
Oriental Trading Company
06.2016 - 02.2022
- Managed a team of 15 employees in a fast-paced retail environment.
- Developed and implemented training programs for new hires.
- Resolved customer complaints and concerns in a professional manner.
- Collaborated with management to improve operational efficiency.
Sales Associate
Smoke Rings
12.2015 - 05.2016
- Managed customer inquiries and complaints, providing exceptional customer service.
- Developed and maintained relationships with clients to drive sales and meet revenue goals.
- Executed merchandising strategies to optimize product visibility and increase sales.
- Assisted in inventory management and restocking to ensure products are readily available to customers.
- Collaborated with team members to achieve sales targets and deliver a cohesive customer experience.
Floor Supervisor
APAC Customer Service
06.2002 - 02.2012
- Managed and supervised team of retail associates in a fast-paced environment.
- Responsible for training new employees on store policies and procedures.
- Implemented and maintained effective merchandising strategies to drive sales.
- Scheduled and organized staff to ensure proper coverage during peak hours.
- Handled customer inquiries and resolved any issues or complaints in a professional manner.
- Collaborated with store management to achieve budget and sales goals.
- Adhered to all safety and security protocols to create a safe work environment.
Education
Cosmetology License - undefined
Vatterott Collage
Omaha, NE07.2003
High School Diploma - undefined
Benson High School
Omaha, Ne08.2002
Skills
- Communication
- Problem-solving
- Effective communication
- Interpersonal skills
- Empathy
- Time management
- Adaptability
- Active listening
- Conflict resolution
- Customer relationship management
- Teamwork
- Leadership
- Decision-making
- Coaching
- Performance management
Timeline
Store Manager
Smokaha Tobacco
02.2024 - 05.2025
Peer Support Specialist
Heartland Family Services
02.2022 - 02.2024
Shift Supervisor
Oriental Trading Company
06.2016 - 02.2022
Sales Associate
Smoke Rings
12.2015 - 05.2016
Floor Supervisor
APAC Customer Service
06.2002 - 02.2012
Cosmetology License - undefined
Vatterott Collage
High School Diploma - undefined
Benson High School
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