Lisa Pfannebecker

Guided and facilitated development process with Subject Matter Experts for mandatory compliance training modules, using instructional design methodologies, and adult learning theories.

• Conduct internal investigations based on reported compliance violations and assess validity of submitted claims.
• Complete detailed reports of investigations, citing evidence of compliance issues and recommend corrective actions, in consultation with legal counsel and HRBPs.
• Design, develop and implement learning solutions on time, on budget, and on target, to meet key objectives.
  Serve as LMS administrator in Absorb, achieving tool proficiency within 3 months.
• Provide and implement innovative solutions for business system roadblocks.
• Audit and track mandatory compliance training for completion and initiate escalation correspondence to employees.
• Lead Labor Law poster shipment logistics and display confirmations at 110+ corporate locations including, electronic poster updates.
• Provide routine reports and data analysis from LMS and tracking systems.
• Protect company from liability by maintaining deep knowledge of regulatory employment compliance.
• Build and maintain strong relationships with internal and external constituents.
• Review and update Standard Operating Procedures for internal team, identify process improvement ideas/proposals and collaborative processes, with other teams.
• Create SharePoint sites and MS Teams environment solutions, from inception to finished product.
• Stay on cutting edge of software updates and learn new technology to enhance offerings.

Facilitated all student and temporary employment searches, onboarding, payroll, short term professional payments and complimentary appointments. Developed and implemented strategies to attract, recruit, retain and hire.

• Championed implementation of Iowa GROW, strategic development program for student employees. Presented compelling proposal, resulting in department-wide initiative.
• Created employee profiles and maintained training records in learning management system.
• Processed departmental criminal background checks.
• Automated timekeeping system departmental expert.
• Handled all administrative functions, payroll processing, punch corrections, profile programming, periodic reports, troubleshooting and integration with HRIS functions.
• Processed Employment Eligibility verifications (I-9) including, F1, J1, H1B and follow-ups for SSN applications.
• Handled forms processing and payment completion for all camps and clinics, year-round.
• Supervised an HR student employee.
• Monitored and followed up on compliance and qualifications, maintaining tracking mechanism for reporting position compliances.
• Updated policy and procedures to maintain proper documentation in the event of an audit.
• Provided routine reporting and follow up to ensure department was in compliance with all University policies and regulations.
• Liaised with payroll, finance and IT to set up new employees and maintained employee files in accordance with record retention regulations and company policies.
• Conducted audits of payroll, benefits, and other programs, to recommend corrective actions to optimize systems.
• Developed and ran reports to carry out functions of HR department.
• Aided employees with HR, benefit and payroll-related queries, liaising with internal and external resources.
• E-verify documentation and updates, to applicant tracking system, for employee onboarding.

Dedicated recruiter for one of the largest campus divisions, employing 500+ full time employees and more than 2,100 hourly appointments.

• Performed full life-cycle talent acquisition including, creating requisitions, advertising, applicant screening, manager calibration meetings, deliberation/selection follow-up, Skill Survey facilitation, pre-boarding, on-boarding, candidate communication and candidate experience.
• Conducted and assisted colleagues with employee investigations to determine reported policy infractions. Provided guidance and counsel to supervisors, in consultation with HR team, to move forward with performance improvement plans, discipline or termination.
• Pulled and analyzed data on current trends, considered new sources for advertising, proposed pilots and ran data on approved pilots, seeking approval for enhanced candidate sourcing.
• Performed divisional criminal background check processing.
• Facilitated large-scale change management effort, updating divisional recruitment process across 15 departmental units.
• Reconciled monthly transaction detail report to ensure financial information was accurately reflected. Used departmental budget files, spreadsheets, and systems to trace back expenditures.
• Strategically moved shared electronic files to SharePoint for online accessibility. Restructured file naming conventions, cleaned/sorted files according to compliance recommendations and collaborated with ITS team to establish guidelines for site creation and implementation.

Leave Manager for 500+ full time employees

• Liaised between HR Reps and Faculty Staff Disability Services. Purview included FMLA, paid/unpaid leaves of absence, workers compensation, catastrophic leave, calculating leave accruals, determining time of accrual exhaustion, need for unpaid leave to prevent over-payment, long term disability and interactive ADA process.
• Conducted and assisted colleagues with employee investigations to determine reported policy infractions. Provided guidance and counsel to supervisors, in consultation with HR team, to move forward with performance improvement plans, discipline or termination.
• Processed 150 FTE’s monthly payroll and an additional 150/month for the summer season. Accounted for rotating weekly schedules and on-call time, audited leave accruals, and calculated overtime, following AFSCME and FLSA.
• Automated timekeeping system administrative functions and payroll report processing.
• Trained Residence Hall custodial and maintenance teams on new automated timekeeping system, transitioning from paper.
• Proposed, developed coursework, scheduled and facilitated 30 class sessions, in technology enhanced training facility, garnering thanks and positive feedback from participants.
• Processed Employment Eligibility Verifications (I-9) including F1 and J1 and performed follow-up.
• Updated campus-wide File Retention Protocol based on 'best practices' documentation for retention transition, in collaboration with Assistant Director of Finance Management and Budget.
• Handled employee incident investigations and progressive discipline support functions.
• Oversaw employee information online database.
  Processed terminations, separations and retirements.

Led talent acquisition and on-boarding for biweekly and full-time staff. Initiated and approved HR transactions and purchasing requests, processed Employment Eligibility Verification documentation (I-9).

• Hired and oversaw 5 student employees and department-wide operations.
• Handled equipment, space allocation, maintenance and facilities management, for Admission Visitors Center.
• Maintained inventory databases for all recruitment publications.
• Oversaw nationwide, alumni volunteer program, for alums attending college fairs on behalf of the University.
• Processed all University donation requests received via mail, email, phone, and other methods. Recorded and tracked via a database and processed utilizing promotional items and Admissions materials.
• Facilitated all promotional item purchases, making recommendations, obtaining quotes, processing transactions, maintaining inventory and dispersing items.
• Planned and facilitated large, on-campus, events.

Worked with Subject Matter Experts (surgeons, physicians) to develop and edit (add custom illustrations relevant to learning material and narrated) patient education modules for online streaming, DVD media and kiosk distribution.

• Extracurricular Activities: Hawkeye Marching Band 1994-1997