Lisa Phair
Pipe Creek,TX
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Retail Associate
Haven For Hope
02.2024 - 04.2024
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Actively participated in team meetings, sharing feedback on sales trends or operational challenges faced on the sales floor.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Assistant Store Manager
Goodwill
04.2020 - 02.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Owner Operator
Head Over Heels
04.2011 - 05.2013
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent deliveryof goods and services at competitive prices.
Assistant Brand Manager
JCPenney
04.1994 - 06.1996
- Increased brand awareness by developing and executing marketing campaigns.
- Assisted in the successful launch of new products by coordinating cross-functional teams.
- Managed budget allocations for marketing initiatives, ensuring optimal use of resources.
- Improved customer engagement through social media management and content creation.
- Collaborated with sales team to develop promotional strategies for key accounts and channels.
- Analyzed data from marketing campaigns to measure effectiveness and inform future decisions.
- Assisted in the development of packaging design that effectively communicated product benefits while adhering to regulatory requirements.
Education
Psychology - Psychology
Texas State University
San Marcos, TXMedical Billing And Coding
Southern Careers Institute
04.2023
Skills
- Cash Register Operation
- Store maintenance
- Proactivity
- Approachability
- Sales proficiency
- Customer Engagement
- Sales Promotion
- Self-directed learning
- Cash Handling Accuracy
- Product Merchandising
- Merchandise Display
- Brand representation
- Verbal and written communication
- Reliability
- Promotional strategies
- Product Knowledge Expertise
- Reliability and punctuality
- Order Processing
- Display Setup
- Customer Service
- Money Handling
- Customer Assistance
- Point of sale
Accomplishments
Motivated individual who focuses on key aspects of business development. Excellent customer service skills. Takes pleasure in mentoring and teaching others. Proficient in brand management.
Affiliations
Attending groups to promote better health and wellbeing . I love working with children and teaching.
Certification
Two year program in medical billing and coding.
Timeline
Retail Associate
Haven For Hope
02.2024 - 04.2024
Assistant Store Manager
Goodwill
04.2020 - 02.2022
Owner Operator
Head Over Heels
04.2011 - 05.2013
Assistant Brand Manager
JCPenney
04.1994 - 06.1996
Psychology - Psychology
Texas State University
Medical Billing And Coding
Southern Careers Institute