Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Phelps

Adel,GA

Summary

Office Administrator with proven expertise in enhancing operational efficiency and customer satisfaction. Skilled in time management and office administration, I successfully streamlined filing systems and improved invoice processing, contributing to a more productive work environment. Committed to maintaining confidentiality and fostering positive client relations.

Overview

26
26
years of professional experience

Work History

Office Administrator

H & W Farms LLC
02.2024 - 01.2025
  • Greeted visitors with professional courtesy.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Received and processed customer orders and coordinated delivery schedules.
  • Managed vehicle registrations and ensured accurate compliance documentation.
  • Managed office supply inventories to maintain productivity.
  • Managed account reconciliations.
  • Maintained accurate office documentation.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Placed timely orders for essential materials stabilizing inventory management.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Enhanced office efficiency by organizing filing systems.
  • Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
  • Maintained confidentiality of sensitive information, adhering to strict data protection policies.
  • Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Enhanced program workflows to mitigate pending compliance requirements.

Front Office Clerk

Stephen W Shiver, D.M.D, PC
01.1999 - 06.2006
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
  • Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
  • Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
  • Contributed to a positive work environment through teamwork and open communication with colleagues across various departments.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of guest information by adhering to strict data protection policies and procedures.
  • Handled financial transactions accurately while adhering to company policies and procedures.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and increased guest satisfaction.

Office Administrator

Perma R Products Inc.
07.2007 - 02.2024
  • Welcomed visitors warmly while managing call routing and message coordination.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Kept inventory of supplies and replenished items as needed to support team efficiency.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Effectively executed diverse functions at once, including front desk operations and immediate administrative activities.
  • Ensured high accuracy in records by meticulously reviewing office paperwork.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Enhanced efficiency in invoice management through precise review and reconciliation.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Enhanced efficiency by organizing and managing priorities.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Led organization of annual corporate events, coordinating logistics to ensure seamless execution.
  • Enhanced efficiency by automating routine tasks, allowing staff to focus on more strategic projects.
  • Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
  • Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
  • Maintained confidentiality of sensitive information, adhering to strict data protection policies.
  • Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
  • Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

High School Diploma -

Colquitt County High School
Moultrie, GA

Skills

  • Time management
  • Office administration
  • Administrative support
  • Database entry
  • Office management
  • File organization
  • Customer engagement

Timeline

Office Administrator

H & W Farms LLC
02.2024 - 01.2025

Office Administrator

Perma R Products Inc.
07.2007 - 02.2024

Front Office Clerk

Stephen W Shiver, D.M.D, PC
01.1999 - 06.2006

High School Diploma -

Colquitt County High School

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Lisa Phelps