LISA PHILLIPS
Austin,TX
Summary
Dedicated Business/Office Administrator with thorough understanding of residential and commercial real estate. Strong expertise in organizational skills and office operations as well as effective promotions and marketing. Highly accomplished in developing solid business relationships and handling conflict resolution. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
31
31
years of professional experience
Work History
Commercial Associate
Brasfield Real Estate, LLC
03.2023 - Current
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Generated leads for sales and rental properties through cold calls and referrals.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Reviewed and executed confidential documents, contracts and disclosures.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
Director of Operations and Growth
LOCAL Real Estate, KW Commercial
01.2019 - 12.2022
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored budget and utilized operational resources.
- Developed systems and procedures to improve operational quality and team efficiency.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
Executive Assistant/Business Operations Manager
Spillar Real Estate Services, Inc
01.2015 - 01.2018
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created organized filing system to manage department documents.
Property Manager
Danly Properties & Marquis Management
07.1992 - 08.1998
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Skills
- Office Management Customer Service Management
- Planning Events
- Microsoft Office
- Recordkeeping and File Management
- Payroll and Accounts Payable Receivable
- Budget Support
- Effective Written and Verbal Communication
- Meeting Coordination and Support
- Creating Presentations and Proposals
- Team CRM Management
- Tax Doc preparation for 1099 and W-2 employees for S-Corp with CPA
- Procured agendas for weekly sales meetings, planning retreats, guest speakers
- Human Resource Officer-Recruiting, Onboarding and Training
- Managed team files in compliance with Broker and Texas Real Estate Commission
- Created and Implemented Company Operations Manual including construction of on-line training portal
- Excellent communication, interpersonal, and leadership skills
- Property Management of Investment, Commercial, and Multi-Family
Timeline
Commercial Associate
Brasfield Real Estate, LLC
03.2023 - Current
Director of Operations and Growth
LOCAL Real Estate, KW Commercial
01.2019 - 12.2022
Executive Assistant/Business Operations Manager
Spillar Real Estate Services, Inc
01.2015 - 01.2018
Property Manager
Danly Properties & Marquis Management
07.1992 - 08.1998
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