Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Phillips

Jonesborough,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Patient Flow Supervisor

Ballad Health
12.2013 - Current
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Clinical Informatics Coordinator

Mountain States Health Alliance
10.2011 - 11.2013
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.

ICU Staff Nurse/Shift Leader

Mountain States Health Alliance
10.1999 - 10.2011
  • Improved patient outcomes by consistently providing high-quality care and closely monitoring vital signs.
  • Reduced ICU readmission rates through effective patient education and discharge planning.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients.
  • Implemented efficient time management strategies to effectively prioritize tasks and optimize patient care delivery.
  • Promoted a culture of teamwork within the ICU, fostering collaboration among nursing staff and other disciplines.
  • Served as a resource for less experienced nurses, offering guidance in clinical decision-making processes.
  • Contributed to quality improvement initiatives aimed at enhancing overall standards of ICU patient care.
  • Managed ventilator settings for critically ill patients, optimizing respiratory support while minimizing complications.
  • Administered life-saving medications according to physician orders, ensuring accuracy and timeliness in treatment implementation.
  • Participated in interdisciplinary rounds to discuss patient progress and collaboratively develop treatment strategies.
  • Mentored new graduate nurses during their orientation process, providing support during their transition into professional practice roles within the ICU setting.
  • Advocated for individualized patient needs within the context of their unique medical histories, preferences, and goals of care.
  • Developed strong rapport with patients and families, providing emotional support during challenging times in the ICU environment.
  • Utilized ventilators, monitors and infusion pumps following manufactures' guidelines.
  • Responded to emergency situations to provide rapid and accurate care.
  • Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
  • Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
  • Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
  • Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
  • Assessed and documented changes in patient's condition and prepared patient for transfer to higher level of care.
  • Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Renal Dialysis Nurse

Johnson City Medical Center
08.1997 - 10.1999
  • Enhanced patient care by implementing evidence-based nursing practices and protocols.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
  • Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Organized and managed care of patients undergoing various therapies and procedures.

Skilled Nursing Unit Staff Nurse

Johnson City Medical Center
08.1996 - 08.1997
  • Enhanced patient care by efficiently administering medications, treatments, and IV therapy according to physician orders.
  • Improved patient satisfaction by developing and implementing individualized care plans tailored to their specific needs.
  • Provided comprehensive nursing care for patients with various medical conditions, ensuring timely interventions and appropriate treatment.
  • Collaborated with interdisciplinary healthcare teams to develop coordinated care plans, promoting optimal patient outcomes.
  • Prevented complications by closely monitoring vital signs, recognizing early warning signs of potential issues, and taking immediate action as needed.
  • Promoted patient comfort by addressing concerns promptly, adjusting treatment plans accordingly, and providing emotional support during difficult moments.
  • Streamlined communication between physicians, ancillary staff members, patients'' families for better understanding of clinical situations leading to informed decision-making processes.
  • Advocated for patients'' rights effectively while respecting their cultural beliefs or preferences when delivering culturally competent care solutions.
  • Implemented evidence-based nursing interventions to optimize patient outcomes while using critical thinking skills for effective problemsolving.
  • Performed complete patient assessments and communicated findings and results to providers to establish plan of care.
  • Functioned as patient advocate between patient, family, healthcare providers and administration to help patient make informed health decisions and navigate complex medical system.
  • Administered medications to patients under physician orders in accordance with nursing knowledge and competency.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
  • Assessed physical, psychological, physiologic, and cognitive status of patients.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.

Certified Nursing Assistant

Johnson City Medical Center
05.1995 - 08.1996
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Education

Master of Science - Nursing Education

King University
Bristol, TN
12.2013

Bachelor of Science - Nursing

King University
Bristol, TN
2011

Associate of Science - Nursing

East Tennessee State University
Johnson City, TN
08.1996

Skills

  • Strategic Planning
  • Operations Management
  • Process Improvement
  • Schedule development
  • Training and mentoring
  • Priority management
  • Processes and procedures
  • Employee Motivation
  • Policy Enforcement
  • Expectation setting
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Adaptability and Flexibility
  • Staff Management

Certification

  • Licensed Registered Nurse
  • Basic Life Support
  • Advanced Cardiovascular Life Support
  • Pediatric Advanced Life Support

Timeline

Patient Flow Supervisor

Ballad Health
12.2013 - Current

Clinical Informatics Coordinator

Mountain States Health Alliance
10.2011 - 11.2013

ICU Staff Nurse/Shift Leader

Mountain States Health Alliance
10.1999 - 10.2011

Renal Dialysis Nurse

Johnson City Medical Center
08.1997 - 10.1999

Skilled Nursing Unit Staff Nurse

Johnson City Medical Center
08.1996 - 08.1997

Certified Nursing Assistant

Johnson City Medical Center
05.1995 - 08.1996

Master of Science - Nursing Education

King University

Bachelor of Science - Nursing

King University

Associate of Science - Nursing

East Tennessee State University

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Lisa Phillips