Lisa PHILLIPS

Service Area Leader

Cooper Standard Automotive

06.2002 - Current

Led training initiatives for new hires, contributing to their rapid integration into the team environment.
Continually assessed risks associated with business operations, taking proactive measures to mitigate potential impact on company goals.
Established strong relationships with clients by maintaining open lines of communication and promptly addressing any issues that arose.
Analyzed market trends to identify new opportunities for growth or potential areas of concern that required attention.
Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
Streamlined workflow processes to reduce redundancies, leading to overall operational improvements.
Implemented cost-saving measures through efficient resource utilization and budget management.
Oversaw inventory management, ensuring accurate record-keeping and timely replenishment of stock levels.
Engaged in customer journey, coaching associates in upholding company values and supporting individualized product selection experience.
Collaborated with other departments to ensure smooth interdepartmental coordination and alignment of objectives.
Boosted customer satisfaction by addressing concerns promptly and implementing corrective actions as needed.
Improved team efficiency by implementing streamlined processes and optimizing daily operations.
Developed and executed strategic plans to meet organizational goals and drive continuous improvement.
Negotiated contracts with vendors for better pricing options, resulting in significant cost savings for the company.
Achieved increased productivity by establishing effective communication channels within the team.
Evaluated employee performance, providing actionable feedback and opportunities for growth.
Supervised [Number] locations to enforce high-quality standards of operation.
Built positive and productive relationships with store and field leadership.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Held meetings with director to identify techniques to overcome sales obstacles.
Engaged in friendly conversation with customer to better uncover individual needs.
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Investigated and resolved customer inquiries and complaints quickly.
Trained new personnel regarding company operations, policies and services.
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Summary

Overview

Work History

Patient Follow up Call

Service Area Leader

Education

High School Diploma -

Skills

Timeline

Patient Follow up Call

Service Area Leader

High School Diploma -

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