Lisa Phillips
Aurora,CO
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
18
18
years of professional experience
Work History
Massage Therapist
Beau Visage Skin Care & Spa
Greenwood Village, 10: CO
04.2024 - Current
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Built strong relationships with clients to foster repeat business and trust.
- Recorded client sessions and tracked progress in management software.
- Assisted in training new massage therapists on techniques and protocols.
Massage Therapist
A Massage Inc
Denver, CO
10.2016 - 04.2024
- Facilitated relaxation and stress relief for traveling clients and airport personnel.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Assisted in training new massage therapists on techniques and protocols.
- Provided customized chair, table, and foot massages based on client preferences.
Massage Therapist
Elements Massage
Aurora, Colorado
02.2012 - 08.2017
- Tailored 60 to 90 minute table massages to meet individual client needs.
- Recorded client sessions and tracked progress in management software.
- Advised clients on appropriate stretches and session frequency for optimal results.
- Assisted in training new massage therapists on techniques and protocols.
Technical Support Representative
Comcast
Denver, CO
10.2007 - 06.2009
- Diagnosed and resolved issues with cable, internet, and phone services.
- Guided customers through troubleshooting steps for equipment and software problems.
- Documented customer interactions in the company's ticketing system for tracking.
- Recommended upgrades or additional features that could enhance user experience.
- Assisted in training new employees on support processes and tools.
- Maintained up-to-date knowledge of company products and industry trends.
Education
Associate of Occupational Studies - Massage Therapy
Cambridge College
Aurora, CO, United States09-2002
Skills
- Customer service
- Technical troubleshooting
- Conflict resolution
- Time management
- Communication skills
- Problem solving
- Adaptability to change
- Attention to detail
- Calm demeanor
- Call center experience
Accomplishments
- Made the million dollar club in hotel reservations
- Consistently exceeded sales goals
- Was chosen as a top reservation agent to go on a FAM trip to Hawaii
- Have trained new agents during the "nesting" period in a call center environment
References
References available upon request.
Timeline
Massage Therapist
Beau Visage Skin Care & Spa
04.2024 - Current
Massage Therapist
A Massage Inc
10.2016 - 04.2024
Massage Therapist
Elements Massage
02.2012 - 08.2017
Technical Support Representative
Comcast
10.2007 - 06.2009
Associate of Occupational Studies - Massage Therapy
Cambridge College
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