Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Phillips

Hyde Park

Summary

Dynamic Store Manager with extensive experience at Rite Aid, excelling in customer service and inventory management. Proven track record of enhancing customer satisfaction through effective training and mentoring. Skilled in team leadership and cash management, consistently optimizing store operations and achieving operational excellence. Committed to fostering positive customer relations and driving sales growth.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

11
11
years of professional experience

Work History

Store Manager

Rite Aid
08.2020 - Current
  • Directed daily operations to ensure optimal store performance and customer satisfaction.
  • Trained and mentored staff on best practices for inventory management and customer service.
  • Established and maintained positive relationships with customers, addressing concerns promptly.
  • Oversaw compliance with safety regulations and company policies to maintain operational integrity.
  • Coordinated team schedules to ensure sufficient staffing during peak business hours.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Assistant Manager

Rite Aid
05.2017 - Current

Was responsible for overseeing daily operations under supervision of the store manager. Handled all aspects of management outside of hiring. as an assistant manager the goal was to learn all policies and procedures to eventually be able to step into a store manager position. Was responsible for training and assigning tasks to associates. had to ensure customer service was always a top priority for everyone. As a manager on duty, I was responsible for opening the store, logging on registers and delegating the days tasks. I was also responsible for closing the store. This included making sure the store was ready for business the following day. Also, had to reconcile all tills and prepare the deposit.


While this position was under the supervision of the store manager, I was also expected to be proactive in creating and delegating tasks,

Shift Supervisor

Rite Aid
10.2014 - Current
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored team members to enhance customer service and operational efficiency.
  • Implemented inventory control measures, reducing discrepancies and optimizing stock levels.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed cash and credit card transactions accurately using POS software.

Education

FD Roosevelt High School
Hyde Park, NY

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Inventory management
  • Store merchandising
  • Cash management

Timeline

Store Manager

Rite Aid
08.2020 - Current

Assistant Manager

Rite Aid
05.2017 - Current

Shift Supervisor

Rite Aid
10.2014 - Current

FD Roosevelt High School