Lisa Phillips
Reno,NV
Summary
Dedicated and detail-oriented credit professional with over 25 years of experience in credit management and financial operations. Expertise in risk assessment, account management, and fostering strong customer relationships drives business success. Skilled in balancing strategic decision-making with hands-on account oversight to ensure optimal performance and growth. Recognized for exceptional team-building and mentorship abilities that cultivate a collaborative work environment.
Overview
25
25
years of professional experience
Work History
Credit Manager
Henry Schein, Inc Reno, Nevada
12.2000 - Current
- Led the credit and collections team, overseeing credit policies, risk assessments and account management. Covered both domestic and international teams.
- Developed and implemented credit strategies that improved cash flow, reduced delinquency rates, and strengthened customer relationships.
- Evaluated financial statements and credit reports to make informed credit line decisions.
- Collaborated with sales and finance teams to align credit policies with business goals
- Hired, trained and mentored new credit department team members, fostering a culture of professional growth and accountability
- Collaborated with cross-functional teams to resolve disputes and expedite customer payments.
- Analyzed financial statements to evaluate customer creditworthiness and mitigate potential risks.
- Developed and implemented credit policies, ensuring compliance with industry regulations.
- Streamlined collections procedures, improving cash flow management and reducing delinquency rates.
- Conducted regular reviews of credit portfolios, identifying trends and recommending adjustments as needed.
- Utilized credit management software to monitor accounts receivable and track payment histories effectively.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed credit decisions.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
- Referred delinquent accounts to collections department or outside resources.
- Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
- Developed strong relationships with clients internal and external alike through professional communication and timely resolution of credit issues.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Onboarded complex high exposure customers, collaborating across teams to retain customer while mitigating risk
- Member of integration team: Led and collaborated post-acquisition integration efforts. Aligning polices, procedures, and systems across newly acquired companies.
- Transitioned to Territory Account manager
- Henry Schein, Inc Reno, Nevada 24 years
Education
Marketing
Fullerton College
Fullerton, CABusiness Administration
Riverside Community College
Riverside, CABusiness Administration And Management
Truckee Meadows Community College
Reno, NVSkills
- Credit analysis and Risk assessment
- Account Management and collections
- Financial Statement review
- Customer Relationship Management
- Team Leadership and Mentorship
- Negotiation and Conflict Resolution
- ERP and Credit Management Software
- Outstanding Leadership Skills
- Strong dispute management
- Credit reports
- Research and due diligence
- Application review
- Policy development
- Authorizations
- Customer engagement
- Client relationship management
- Risk assessments
- Mentoring and training
- Strategic planning
- Cash flow management
- Credit analysis
- Performance monitoring
- Policy implementation
- Risk analysis
- Portfolio management
- Credit risk management
- Credit evaluations
Timeline
Credit Manager
Henry Schein, Inc Reno, Nevada
12.2000 - Current
Marketing
Fullerton College
Business Administration
Riverside Community College
Business Administration And Management
Truckee Meadows Community College
Professional Development
Ongoing training in credit risk and financial analysis. Participation in industry conferences and workshops.
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