Lisa Phipps
Dayton,Ohio
Summary
Accomplished Retail Manager with more than 25 years in personnel management. Strong passion for operational excellence as well as results driven. Ability to quickly and efficiently lead through unforeseen complexities. Drives business with focus on performance and retaining exceptional talent. Provides quality leadership for a successful team. Organized Tag and Title Clerk proficient in accurately processing and researching vehicles titled in Indiana. Customer-oriented and hardworking individual with in-depth knowledge of title processing,and record keeping . Strong mathematical, customer service and data entry skills.
Overview
25
25
years of professional experience
Work History
Tag and Title Clerk
Midwest Motors Of Indianapolis
Indianapolis , Indiana
02.2020 - Current
- Prepared tax and title documents to submit legal transfer work to DMV.
- Organized and prepared tax and title documents to transfer ownership of property.
- Contacted Indiana Motor Vehicle Department to determine status of pending titles.
- Communicated with customers to resolve common title issues.
- Performed routine data entry or document management.
- Contacted Indiana Motor Vehicle Department to determine status of pending titles.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
General Manager
Starbucks
Dayton , Ohio
03.2020 - 05.2022
- Build high performance teams
- Accelerate leadership development
- Deliver exceptional customer service and experience
- Maintain an elevated in-store environment
- Direct the planning and implementation of visuals and product
- Prioritize workload to ensure success in all areas
- Ensure adherence to all retail policies and procedures by staff
- Identify business opportunities
- Analyze daily reports, goals, results and measurement tools.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Store Manager
Charming Charlie
Dayton, Ohio
03.2011 - 08.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Property Manager
The Connor Group
Dayton, Ohio
09.2009 - 09.2010
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained sufficient number of units market-ready for lease.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Trained and motivated leasing staff during bi-monthly trainings.
Operations Manager
Ulta Beauty Inc.
Dayton, Ohio
08.2008 - 08.2009
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager
Charlotte Russe
Dayton , Germany
08.2007 - 08.2008
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Assistant Manager
The Gap
Boise, Idaho
05.2002 - 06.2004
- Interview, train and retain personnel
- Plan merchandise placement
- Follow monthly sales and set goals
- Receive and place new merchandise
- Order supplies
- Initiate payroll.
Shipment Supervisor
Old Navy
Meridian, Idaho
08.2000 - 05.2002
- Supervise shipment staff
- Set daily goals for shipment completion
- Receive shipments
- Train and retain staff
- Ensure correct product placement
- Daily follow-up on concerns and achievements.
Retail Associate
AAFES
, Missouri
08.1998 - 08.2000
- Customer service
- Merchandise placement.
Education
Business, Accounting
University of Maryland
Certificate in Practical Accounting - Business, Accounting
Pierce College
Skills
- Managing Operations and Efficiency
- Managing Employee Relations
- Administration and Reporting
- Scheduling and Coordinating
- Managing Career Progression
- Records Organization and Management
Timeline
General Manager
Starbucks
03.2020 - 05.2022
Tag and Title Clerk
Midwest Motors Of Indianapolis
02.2020 - Current
Store Manager
Charming Charlie
03.2011 - 08.2019
Property Manager
The Connor Group
09.2009 - 09.2010
Operations Manager
Ulta Beauty Inc.
08.2008 - 08.2009
Store Manager
Charlotte Russe
08.2007 - 08.2008
Assistant Manager
The Gap
05.2002 - 06.2004
Shipment Supervisor
Old Navy
08.2000 - 05.2002
Retail Associate
AAFES
08.1998 - 08.2000
Business, Accounting
University of Maryland
Certificate in Practical Accounting - Business, Accounting
Pierce College
Similar Profiles
John Healey, Jr.John Healey, Jr.
Dedicated Transportation Manager at Midwest Motors expressDedicated Transportation Manager at Midwest Motors express
Caryl TreiberCaryl Treiber
Office Manager at Midwest MotorsOffice Manager at Midwest Motors
Christian BlancoChristian Blanco
High School Bilingual Assistant at Indianapolis Public Schools-Indianapolis, INHigh School Bilingual Assistant at Indianapolis Public Schools-Indianapolis, IN
Amanda StolpAmanda Stolp
Sales Associate at AutoZoneSales Associate at AutoZone
Nasir EloiNasir Eloi
Youth Worker at Youth WorksYouth Worker at Youth Works