Lisa Piasecki
Easley,SC
Summary
Dynamic and detail-oriented professional with extensive experience at Hampton Inn By Hilton, excelling in customer service and efficient laundry management. Proven track record in enhancing guest satisfaction through effective communication and proactive problem-solving. Skilled in ordering cleaning supplies and supervising staff to ensure high standards of cleanliness and service.
Overview
2025
2025
years of professional experience
Work History
Housekeeping Room Attendant
Hampton Inn By Hilton
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Changed bed linens and collected soiled linens for cleaning.
Guest Service Representative
Hampton Inn By Hilton
01.2019 - 12.2024
- Maintained accurate and up-to-date records of guest information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Upheld hotel policies and procedures by providing high level of customer service.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
Housekeeping Supervisor
Hampton Inn By Hilton
05.2019 - 11.2024
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
Education
General Studies -
Skills
- Sorting and washing laundry
- Cart management
- Dusting furniture
- Ordering cleaning supplies
- Customer service
Timeline
Housekeeping Supervisor - Hampton Inn By Hilton
05.2019 - 11.2024
Guest Service Representative - Hampton Inn By Hilton
01.2019 - 12.2024
Housekeeping Room Attendant - Hampton Inn By Hilton
Marianna High - General Studies,