Lisa Piatt
Point Harbor,NC
Summary
Highly qualified in Housekeeping Management offering 30 years of hospitality/customer service experience. Highly skilled in all aspects of managing/supervising a housekeeping department. Knowledgeable and experience includes maintenance coordination and vacation reservations. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Housekeeping Administrative Assistant
Village Realty-Nags Head, NC
Nags Head
01.2023 - 03.2024
- Supported and assisted the housekeeping manager
- Created and updated yearly standards and training documentation
- Coordinated 30 plus teams with correct supplies and linens
- Utilized Breezeway to properly create 100 to 300 tasks
- Closed out 25 to 35 tasks daily, 100 to 150 on weekend
- Clearly and quickly responded within 15 minute to Guest Services on any housekeeping issues that arose
- Partnered with the Housekeeping Manager on improving cleaners' efficiency and effectiveness by reviewing surveys
- Investigated housekeeping compensation requests
- Managed a constant flow of communication clearly via e-mail, text, phone
- Solved housekeeping problems using facts
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Maintenance Coordinator
Carolina Designs Realty-Harbinger, NC
Harbinger
09.2021 - 07.2022
- Receive 25 to 35 incoming calls from guest and owners
- Troubleshooting 10 to 12 problems before creating work orders
- Initiate work orders with all appropriate information needed
- Contacted vendors within 10 minutes for notification of work order sent
- Followed up with guest daily relaying updates on problems
- Followed up with vendors daily for time of completion
- Answer 20 to 40 emails on daily basis
- Completed 5 to 10 work orders daily as vendor completed orders
- Obtained estimates for work requested by owner
- Communicated information to owners of details of work needed
Front Desk Specialist
COROLLA CLASSIC VACATIONS by Vacasa-Corolla, NC
Corolla
06.2020 - 09.2021
- Produced 5 to 10 reservations on a daily basis
- Maintained 25 to 50 emails daily providing rental information requests
- Routed incoming mail and messages to relevant personnel without delay.
- Kept log for lost and found for Housekeeping Department
- Handled 15 to 25 calls on a daily basis
- Oversaw fast-paced front desk operations and guests' needs
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Switchboard Operator
Outer Banks Hospital-Nags Head, NC
Nags Head
07.2017 - 02.2019
- Operated switchboard and routed incoming calls to appropriate departments.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Delivered and distributed daily mail.
- Answered calls on 2nd ring and engaged customers with friendly, professional demeanor.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department, or business.
- Created and maintained company phone directory with current extensions and staff information.
- Announced important information and emergency notifications over PA system.
Education
Associate of Science - Business Administration
Jefferson Technical College
Steubenville, OH05.1991
Skills
- Customer service
- Communication
- Motivational
- Team building
- Hospitality
- Managing
- Front Desk
- Scheduling
Timeline
Housekeeping Administrative Assistant
Village Realty-Nags Head, NC
01.2023 - 03.2024
Maintenance Coordinator
Carolina Designs Realty-Harbinger, NC
09.2021 - 07.2022
Front Desk Specialist
COROLLA CLASSIC VACATIONS by Vacasa-Corolla, NC
06.2020 - 09.2021
Switchboard Operator
Outer Banks Hospital-Nags Head, NC
07.2017 - 02.2019
Associate of Science - Business Administration
Jefferson Technical College
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