Lisa Piccione

Work History

Estimating Coordinator

Arrive Alive Traffic Control

05.2021 - 08.2023

Project Bid Management: Spearheaded the acquisition and interpretation of project plans and specifications, efficiently preparing and monitoring bid lettings and quotes for both FDOT and private sector projects.
Database Oversight: Implemented effective database management strategies, ensuring seamless tracking of bid histories and subcontracting activities.
Calendar Coordination: Regularly updated the estimating calendar to ensure accuracy and optimal allocation of resources.
Project Setup & Contract Execution: Directed the setup of new projects and played a pivotal role in the execution of contracts, ensuring alignment with organizational standards and objectives.
Client Relations: Maintained robust relationships with clients through consistent follow-ups on all FDOT lettings, driving customer satisfaction and retention.
Networking: Actively participated in monthly FTBA socials, forging meaningful relationships with industry peers and potential clients.
Payroll Management: Managed the collection, review, certification, and submission of all government-certified payrolls, ensuring compliance with legal regulations.
Document Management: Efficiently handled all Certificates of Insurance (COI's) and Notices to Owner (NTO's), concurrently managing updates to the customer backlog.
Insurance Claim Assistance: Provided essential support in the handling of insurance claims, expediting resolutions and minimizing disruptions.

Territory Sales Manager

Orlando Freightliner

05.2020 - 02.2021

Account Management & Lead Generation: Effectively managed an expansive account portfolio of 150 clients, while simultaneously prospecting an average of 10 new, potential leads on a weekly basis, thereby driving business growth.
Sales Process Optimization: Devised and implemented a structured sales process that enhanced operational efficiency, resulting in an increased acquisition of new customers.
Territory Expansion: Pioneered territory growth through successful cold-calling strategies, contributing significantly to client base expansion and market presence.
Revenue Generation: Identified and capitalized on sales opportunities in emerging markets, successfully driving revenue growth and enhancing the company's bottom line.
Customer Education: Provided comprehensive education to customers on product features and utilization, facilitating optimal service delivery and customer satisfaction.
Sales & Profit Goals: Consistently met and exceeded targets pertaining to profit margin, unit sales, and market share across all classes of trucks, solidifying the company's position in a competitive marketplace.

Account Representative

Thermo King Of The Southeast

01.2012 - 05.2020

Key Account Growth: Catalyzed an 80% surge in sales by transforming a key account into the company's largest single customer, underlining robust account management skills.
Client Relationship Management: Cultivated lasting relationships with customers, facilitating expansion of customer base, enhancing customer loyalty, and fostering higher retention rates.
Solution-Oriented Sales: Proficiently identified customer needs to offer pertinent product solutions and promotions, consistently aligning with target budgets and enhancing customer satisfaction.
Sales Training Development: Conceptualized and rolled out comprehensive sales training manuals, instrumental in promoting sales growth and enhancing team competency.
Product Promotion: Educated and nurtured customer interest in both new and used unit products/services, driving informed purchasing decisions.
Strategic Sales Planning: Led the development of effective sales plans, keeping abreast of competitive influences and potential risks within each account to formulate robust sales strategies.
Business Prospecting: Spearheaded prospecting of new business opportunities, executing warm and cold sales tactics to potential clients, and fostering rapport.
Value Demonstration: Utilized persuasive presentations to effectively demonstrate the value of products and services, bolstering customer buy-in.
Customer Issue Resolution: Streamlined resolution of customer satisfaction issues by coordinating and following up with relevant departments, ensuring timely and effective problem-solving.
Exceeding Sales Targets: Consistently exceeded sales quota and yearly revenue objectives, contributing significantly to the company's financial performance.

Account Representative

Owens & Minor

01.2005 - 01.2011

Consultative Sales: Championed the promotion of medical supplies to a range of healthcare professionals including doctors, nurses, and material managers, leveraging a consultative, needs-based selling approach.
Product Knowledge & Relationship Building: Lauded for comprehensive product knowledge and a consistent ability to deliver value through long-standing relationships. Further demonstrated proficiency in territory planning, time management, professional presentations, documentation, and follow-through.
Revenue-Driving Account Management: Oversaw account management for a major hospital ($84 million in revenue) and 10 surgery centers ($1 million in revenue), driving significant revenue growth.
Customer Relationship Building: Demonstrated aptitude in cultivating trust and fostering strong rapport with customers, enhancing customer loyalty and satisfaction.
Product Substitutions & Decisions: Accountable for identifying effective substitutions or replacements when products were discontinued or backordered, highlighting decision-making abilities and problem-solving skills.
Product Supply Monitoring: Monitored the supply of products, proactively informing customers of impending changes to ensure seamless service delivery.
Sales & Customer Service: Held accountable for achieving targeted sales objectives, delivering exceptional customer service, and driving consistent revenue growth.

Regional Sales Director

Whispereta Inc.

01.2000 - 01.2003

Distribution Center Oversight: Led the sales and operations of multiple distribution centers for designer fragrances, ensuring efficiency and customer satisfaction.
Leadership: Provided strategic leadership and guidance to six regional offices and a team of 120 sales representatives, promoting a high-performance sales culture.
Talent Management: Directed hiring and training processes, crafted compelling sales pitches, and spearheaded the sales team on a national level, fostering professional development and team growth.
Inventory Management: Accountable for the annual inventory valued at $3.1 million, emphasizing accurate tracking and efficient handling.
Sales Forecast Achievement: Held responsible for exceeding forecasted sales targets and overcoming objectives in line with the company's vision and mission, driving business growth.
Sales Turnaround: Successfully revitalized a sales region ranked last in Florida, elevating it to the #1 position in the state and within the top 10% nationally, demonstrating exceptional leadership and strategic sales skills.

Summary

Overview

Work History

Estimating Coordinator

Territory Sales Manager

Account Representative

Account Representative

Regional Sales Director

Education

Bachelor of Science - International Business And Marketing

Skills

Certification

Work Availability

Timeline

Similar Profiles

Jared BeachJared Beach

Ezekiel AdeyemiEzekiel Adeyemi

Ron McCarthyRon McCarthy

Benjamin GrahamBenjamin Graham

Michelle HesterMichelle Hester