Lisa Piccione
Territory Sales Manager With 20 Years Sales Experience
Summary
Dynamic, multilingual executive with 20+ years of experience across diverse business domains such as sales, consulting, operations planning, and financial management. Proven ability to drive growth, leveraging robust analytical capabilities to devise strategic solutions and maximize revenue. Consistent performer with expertise in business process optimization, client relationship management, and product knowledge, excelling in fast-paced, challenging environments.
Overview
24
24
years of professional experience
1
1
Certification
4
4
Languages
Work History
Estimating Coordinator
Arrive Alive Traffic Control
05.2021 - 08.2023
- Project Bid Management: Spearheaded the acquisition and interpretation of project plans and specifications, efficiently preparing and monitoring bid lettings and quotes for both FDOT and private sector projects.
- Database Oversight: Implemented effective database management strategies, ensuring seamless tracking of bid histories and subcontracting activities.
- Calendar Coordination: Regularly updated the estimating calendar to ensure accuracy and optimal allocation of resources.
- Project Setup & Contract Execution: Directed the setup of new projects and played a pivotal role in the execution of contracts, ensuring alignment with organizational standards and objectives.
- Client Relations: Maintained robust relationships with clients through consistent follow-ups on all FDOT lettings, driving customer satisfaction and retention.
- Networking: Actively participated in monthly FTBA socials, forging meaningful relationships with industry peers and potential clients.
- Payroll Management: Managed the collection, review, certification, and submission of all government-certified payrolls, ensuring compliance with legal regulations.
- Document Management: Efficiently handled all Certificates of Insurance (COI's) and Notices to Owner (NTO's), concurrently managing updates to the customer backlog.
- Insurance Claim Assistance: Provided essential support in the handling of insurance claims, expediting resolutions and minimizing disruptions.
Territory Sales Manager
Orlando Freightliner
05.2020 - 02.2021
- Account Management & Lead Generation: Effectively managed an expansive account portfolio of 150 clients, while simultaneously prospecting an average of 10 new, potential leads on a weekly basis, thereby driving business growth.
- Sales Process Optimization: Devised and implemented a structured sales process that enhanced operational efficiency, resulting in an increased acquisition of new customers.
- Territory Expansion: Pioneered territory growth through successful cold-calling strategies, contributing significantly to client base expansion and market presence.
- Revenue Generation: Identified and capitalized on sales opportunities in emerging markets, successfully driving revenue growth and enhancing the company's bottom line.
- Customer Education: Provided comprehensive education to customers on product features and utilization, facilitating optimal service delivery and customer satisfaction.
- Sales & Profit Goals: Consistently met and exceeded targets pertaining to profit margin, unit sales, and market share across all classes of trucks, solidifying the company's position in a competitive marketplace.
Account Representative
Thermo King Of The Southeast
01.2012 - 05.2020
- Key Account Growth: Catalyzed an 80% surge in sales by transforming a key account into the company's largest single customer, underlining robust account management skills.
- Client Relationship Management: Cultivated lasting relationships with customers, facilitating expansion of customer base, enhancing customer loyalty, and fostering higher retention rates.
- Solution-Oriented Sales: Proficiently identified customer needs to offer pertinent product solutions and promotions, consistently aligning with target budgets and enhancing customer satisfaction.
- Sales Training Development: Conceptualized and rolled out comprehensive sales training manuals, instrumental in promoting sales growth and enhancing team competency.
- Product Promotion: Educated and nurtured customer interest in both new and used unit products/services, driving informed purchasing decisions.
- Strategic Sales Planning: Led the development of effective sales plans, keeping abreast of competitive influences and potential risks within each account to formulate robust sales strategies.
- Business Prospecting: Spearheaded prospecting of new business opportunities, executing warm and cold sales tactics to potential clients, and fostering rapport.
- Value Demonstration: Utilized persuasive presentations to effectively demonstrate the value of products and services, bolstering customer buy-in.
- Customer Issue Resolution: Streamlined resolution of customer satisfaction issues by coordinating and following up with relevant departments, ensuring timely and effective problem-solving.
- Exceeding Sales Targets: Consistently exceeded sales quota and yearly revenue objectives, contributing significantly to the company's financial performance.
Account Representative
Owens & Minor
01.2005 - 01.2011
- Consultative Sales: Championed the promotion of medical supplies to a range of healthcare professionals including doctors, nurses, and material managers, leveraging a consultative, needs-based selling approach.
- Product Knowledge & Relationship Building: Lauded for comprehensive product knowledge and a consistent ability to deliver value through long-standing relationships. Further demonstrated proficiency in territory planning, time management, professional presentations, documentation, and follow-through.
- Revenue-Driving Account Management: Oversaw account management for a major hospital ($84 million in revenue) and 10 surgery centers ($1 million in revenue), driving significant revenue growth.
- Customer Relationship Building: Demonstrated aptitude in cultivating trust and fostering strong rapport with customers, enhancing customer loyalty and satisfaction.
- Product Substitutions & Decisions: Accountable for identifying effective substitutions or replacements when products were discontinued or backordered, highlighting decision-making abilities and problem-solving skills.
- Product Supply Monitoring: Monitored the supply of products, proactively informing customers of impending changes to ensure seamless service delivery.
- Sales & Customer Service: Held accountable for achieving targeted sales objectives, delivering exceptional customer service, and driving consistent revenue growth.
Regional Sales Director
Whispereta Inc.
01.2000 - 01.2003
- Distribution Center Oversight: Led the sales and operations of multiple distribution centers for designer fragrances, ensuring efficiency and customer satisfaction.
- Leadership: Provided strategic leadership and guidance to six regional offices and a team of 120 sales representatives, promoting a high-performance sales culture.
- Talent Management: Directed hiring and training processes, crafted compelling sales pitches, and spearheaded the sales team on a national level, fostering professional development and team growth.
- Inventory Management: Accountable for the annual inventory valued at $3.1 million, emphasizing accurate tracking and efficient handling.
- Sales Forecast Achievement: Held responsible for exceeding forecasted sales targets and overcoming objectives in line with the company's vision and mission, driving business growth.
- Sales Turnaround: Successfully revitalized a sales region ranked last in Florida, elevating it to the #1 position in the state and within the top 10% nationally, demonstrating exceptional leadership and strategic sales skills.
Education
Bachelor of Science - International Business And Marketing
05.2001 -
Skills
Strategic Problem-Solving: Utilizes innovative solutions to resolve complex business challenges
Effective Communication: Expert in conveying complex ideas to a variety of audiences
Result-Oriented: Focused on achieving short and long-term business objectives
Interpersonal Skills: Excels at building and maintaining professional relationships
Superior Customer Service: Known for delivering top-notch, personalized customer support
Quality Assurance: Ensures highest standards of service and performance
Certification
MOT Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Estimating Coordinator - Arrive Alive Traffic Control
05.2021 - 08.2023
Territory Sales Manager - Orlando Freightliner
05.2020 - 02.2021
Account Representative - Thermo King Of The Southeast
01.2012 - 05.2020
Account Representative - Owens & Minor
01.2005 - 01.2011
Florida State University - Bachelor of Science, International Business And Marketing
05.2001 -
Regional Sales Director - Whispereta Inc.
01.2000 - 01.2003