Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Processed invoices for payment using accounting software applications.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Prepared expense reports on behalf of executives in accordance with company policies and procedures.
Updated contact lists regularly when changes occur in employee status or contact information.
Handled confidential documents in an organized fashion according to established protocol.
Scheduled appointments between clients and customers and internal staff members.
Answered questions from customers regarding products and services offered by the company.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Provided secretarial and office management support while building cooperative working relationships.
Inventoried and ordered supplies for office.
Scheduled appointments, meetings and events for management staff.
Responded effectively to sensitive inquiries or complaints.
Maintained accurate department and customer records.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Prepared and prioritized calendars and correspondence.
Organized both physical and digital files and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Handled incoming calls and directed callers to appropriate department or employee.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Responded to customer issues to provide immediate resolution and improve retention.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Drove customer feedback to deliver information to management for corrective action.
Education
High School Diploma -
Hartford High Shool And Votech Center, White River Junction, VT
06.1983
Skills
Appointment Scheduling
Mail Handling
Filing
Bookkeeping
Data Entry
Calendar Management
Reception Oversight
Invoice Processing
Scheduling
Clerical Support
Office Administration
Executive Management Support
Back Office Operations
Credit and Collections
Accounting Support
Strong Problem Solver
Office Equipment Maintenance
Multi-Line Telephone Systems
Paperwork Drafting
Filing and Data Archiving
Administrative Operations
Resourceful
Senior Leadership Support
Cash Deposit Preparation
Inventory Supplies
Time Management
Data Collection
Database Entry
Timeline
Administrative Assistant - Barrows Windows and Doors
01.2019 - 10.2023
Hartford High Shool And Votech Center - High School Diploma,
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