LISA PIERSON

Managed daily operations, ensuring optimal performance across all areas.
Provided training and mentorship to team members on established procedures.
Streamlined workflow efficiency through effective coordination of routing schedules.

• Resolved customer inquiries and complaints with professionalism and care.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Complied with company policies, objectives and communication goals.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.

• Analyzed route efficiency utilizing mapping software and logistics tools.
• Collaborated with drivers to optimize travel paths, reducing delays.
• Managed effective communication between dispatch and delivery teams.
• Reviewed traffic patterns to enhance accuracy and reliability of route planning.
• Developed contingency plans for unexpected route changes or issues.
• Scheduled daily and weekly routes for multiple drivers.
• Facilitated communication among drivers, dispatchers, customers, and stakeholders.

• Communicated with drivers for real-time updates on traffic and delays.
• Assisted in training new dispatch staff on operational procedures and tools.
• Managed incoming calls from clients to address service inquiries and requests.
• Resolved scheduling conflicts by adjusting driver assignments as needed.
• Documented incidents and maintained accurate records of all dispatch activities.
• Collaborated with management to improve workflow processes within the dispatch team.
• Assigned drivers to appropriate routes based on customer needs.
• Resolved customer complaints related to service issues or delays.
• Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.