Lisa Pinigis
Summary
Qualified and experienced nurse with exceptional knowledge in rehabilitation, care coordination, and assessment skills. Experienced at navigating complex patients through the continuum of care. Passionate about helping people and providing quality of care. Expert leadership skills to drive operational processes.
Overview
15
15
years of professional experience
Work History
Clinical Nurse Educator
Encompass Health Rehabilitation Hospital
06.2022 - Current
- Enhanced patient outcomes by developing and implementing evidence-based educational programs for clinical staff.
- Improved nursing competency through the creation and delivery of targeted training sessions and workshops.
- Streamlined onboarding processes for new hires, resulting in decreased time to full productivity.
- Increased staff retention by providing ongoing professional development opportunities and support.
- Collaborated with interdisciplinary teams to ensure consistent patient care and education across various departments.
- Served as a mentor for junior nursing staff, fostering a positive learning environment and promoting professional growth.
- Led the development of annual training plans based on identified gaps in knowledge or skills among clinical staff members.
- Coordinated continuing education events, connecting nurses with relevant resources to advance their expertise within their respective fields.
- Supported departmental goals by aligning educational programs with organizational objectives.
- Coordinate and oversee Shared Governance Committee
Rehabilitation Liaison and Coordinator
University Of Pittsburgh Rehabilitation Institute
04.2017 - 06.2022
- Established effective communication channels between departments by organizing and facilitating collaboration between physicians, case managers, clinical nursing staff, and insurance companies for complex patient needs to assess appropriateness for acute inpatient rehabilitation.
- Improved interdepartmental collaboration with regular team building activities and eduction.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
- Assist in pre-admission planning, care planning, and education patients and family members regarding acute inpatient rehabilitation.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Successfully communicated with entities inside and outside of business.
Unit Director
University Of Pittsburgh Rehabilitation Institute
12.2014 - 04.2017
- Enhanced patient care quality by implementing evidence-based practices and protocols.
- Streamlined unit operations for increased efficiency through effective delegation and task prioritization.
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities.
- Ensured compliance with hospital policies, state regulations, and accreditation standards through regular audits and process improvements.
- Increased patient satisfaction scores by consistently addressing concerns promptly and maintaining open lines of communication.
- Managed budgets effectively, identifying cost-saving measures without compromising patient care quality or staff morale.
- Mentored new team members, guiding them through orientation processes and providing ongoing support as they acclimated to the unit.
- Championed continuous improvement initiatives within the unit, actively seeking feedback from staff members and patients to inform positive change.
- Developed strong working relationships with physicians, nurses, ancillary staff, and administration to enhance overall teamwork and care coordination.
- Utilized data-driven decision making to identify areas for improvement within the unit''s performance metrics.
- Established performance goals for each team member aligned with departmental objectives while taking into account individual skills and strengths.
- Facilitated interdepartmental collaboration efforts resulting in streamlined processes across all hospital units.
- Advocated for the adoption of advanced technologies within the unit, leading to enhanced patient care capabilities and increased staff productivity.
- Championed a culture of patient-centric care by consistently modeling empathetic communication and compassionate service in all interactions.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Clinician
University Of Pittsburgh Rehabilitation Institute
06.2011 - 12.2014
- Improved patient outcomes by implementing evidence-based clinical practices and interventions.
- Enhanced interdisciplinary collaboration for better patient care through effective communication and teamwork.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Reduced hospital readmissions with comprehensive discharge planning and follow-up care coordination.
- Optimized clinic workflow by streamlining processes, improving efficiency, and reducing wait times for patients.
- Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.
- Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities.
- Served as a mentor to new clinicians, providing guidance on techniques, documentation standards, and ethical considerations in practice.
- Provided supervision to interns and practicum students during their training rotations in the clinic setting.
- Participated in case reviews with multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualized care plans.
- Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Volunteered at community events for the disabled to provide high quality care for low-income and indigent patients.
Registered Nurse
University Of Pittsburgh Mercy Hospital
12.2009 - 06.2011
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Travel Service Coordinator
American Automobile Association, AAA
03.1984 - 06.2009
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Boosted overall team performance by delivering ongoing training sessions on best practices in customer service and technical skills.
- Assisted in developing marketing materials and promotional campaigns to attract new clients and expand the company''s reach within the industry.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Drove continuous improvement initiatives within the team, fostering a culture of excellence and consistently exceeding client expectations.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
Education
Bachelor of Science - Nursing
Duquesne University
Pittsburgh, PAMaster of Science - Nursing Administration
Waynesburg University
Waynesburg, PABachelor of Science - Business Administration
Robert Morris University
Coraopolis, PASkills
- Staff Development
- Clinical Expertise
- Healthcare Technology
- Rehabilitation Nursing
- Project Management
- Policy Implementation
- Cultural Competence
- Curriculum Development
- Leadership Abilities
- Performance Evaluation
- Time Management
- Program Evaluation
- Team Building
- Evidence-Based Practice
- Patient Assessment
- Interprofessional Collaboration
- Clinical Supervision
- Quality Improvement
- Conflict Resolution
- Ethical Decision-Making
- Critical Thinking
- Organizational Skills
- Nursing Research
- Quality Control
- Direct Patient Care
- Lecturing
- Mentoring
- Safety Measures
- Supervising Students
Accomplishments
- Supervised and managed a team of 120 staff members.
- Adjunct faculty for Community College of Allegheny County and Waynesburg University
- Implemented Shared Governance models and a culture of service.
- Utilized Microsoft Excel to develop tracking of new hires and their progress.
- Change policy
- Graduated with two capstone dissertations
- Developed and implemented ring of knowledge for staff and student reference
Timeline
Clinical Nurse Educator
Encompass Health Rehabilitation Hospital
06.2022 - Current
Rehabilitation Liaison and Coordinator
University Of Pittsburgh Rehabilitation Institute
04.2017 - 06.2022
Unit Director
University Of Pittsburgh Rehabilitation Institute
12.2014 - 04.2017
Clinician
University Of Pittsburgh Rehabilitation Institute
06.2011 - 12.2014
Registered Nurse
University Of Pittsburgh Mercy Hospital
12.2009 - 06.2011
Travel Service Coordinator
American Automobile Association, AAA
03.1984 - 06.2009
Bachelor of Science - Nursing
Duquesne University
Master of Science - Nursing Administration
Waynesburg University
Bachelor of Science - Business Administration
Robert Morris University