LISA PISCITELLO
Carol Stream,IL
Summary
Veteran parts professional with 32 years in the industrial machine & floor scrubber industry. Adept at managing department operations & providing employee training. Excellent communication, multitasker and detail orientated skills with the mentality and focus on maintaining smooth & efficient operations as well as timely deliveries of product needs. Works well with management & subordinates who needs little to no supervision. Close daily communication with mechanics & customers needing parts or technical information. Have pleasant & professional phone & listening skills needed to communicate & understand customer's needs.
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.
Overview
39
39
years of professional experience
Work History
Forklift Parts Specialist/Inventory Coordinator
Atlas First Access
02.2007 - 04.2025
- Collaborated closely with service technicians & managers to verify that parts required for repairs remained in stock
- Involved with parts warehouse parts efficiency & helped manage inventory levels high enough to meet customer needs & low enough to control inventory investment
- Communicated, negotiated & built relationships with vendors, resulting in optimum pricing, terms, delivery speed and parts return policies
- Trained & developed parts staff members to be technical experts on parts and on selling process to optimize sales and customer satisfaction
- Researched & identified alternative vendors, securing improved pricing for cost-reduction
- Served customers diligently and courteously, resolving concerns without delaying action.
PARTS DEPT/Service Dispatcher
TEC Material Handling
01.1995 - 01.2007
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained accurate records of service calls, technician assignments, and completed jobs for optimal organization.
- Consistently met or exceeded company targets for response times, customer satisfaction ratings, and team productivity levels.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
Customer Service Representative/Parts/Dispatcher
Pella Windows & Doors
08.1986 - 01.1995
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Elk Grove High School
Elk Grove Village06-1986
Skills
- Detail Focused
- Problem solving
- Customer Service
- Parts Inventory Management
- Supply chain coordination
- Technical troubleshooting
- Vendor negotiation
- Parts ordering
Timeline
Forklift Parts Specialist/Inventory Coordinator
Atlas First Access
02.2007 - 04.2025
PARTS DEPT/Service Dispatcher
TEC Material Handling
01.1995 - 01.2007
Customer Service Representative/Parts/Dispatcher
Pella Windows & Doors
08.1986 - 01.1995
High School Diploma -
Elk Grove High School
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